Chimene Ayivi
Lawrenceville,GA
Summary
Highly motivated and multilingual administrative assistant with a strong background in dentistry and education. Versatile bilingual coordinator with exceptional clerical and team support skills. Proficient in scheduling meetings, organizing office operations, and ensuring customer satisfaction. 5 years of experience as an efficient office assistant, handling high-volume calls and in-person inquiries with diligence and respect. Flexible and hardworking approach to streamlining internal processes. Smart professional with a thorough understanding of various languages, allowing for fluent and accurate interpretation and translation. Well-versed in interpretation and translation tools and services. Known for organizational skills and dependability, excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to help the team achieve its goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Scheduler
Summit Spine and Joint Centers
Lawrenceville, GA
08.2024 - Current
- Ensured timely task executions through vigilant rescheduling and efficient allocation.
- Optimized workflows to consistently achieve high levels of customer satisfaction.
- Monitored ongoing progress, adjusting schedules as needed to ensure compliance with deadlines.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Consistently completed data entry and paperwork assignments as per management's detailed guidelines.
- Handled incoming calls promptly, addressing customer inquiries efficiently.
- Delivered precise translations to ensure smooth communication.
- Facilitated translations to support cross-departmental communication in Spanish and French.
- Provided Spanish language translation support to colleagues and nursing staff across locations.
Freelance Spanish and French Translator
Interpreters Unlimited Inc.
Atlanta, GA
04.2024 - Current
- Achieved recognition as a top-performing translator by consistently receiving positive feedback from clients regarding work quality and professionalism.
- Developed strong client relationships through excellent customer service and consistent delivery of quality translations.
- Increased efficiency within the translation department by implementing new technology and tools for better workflow management.
- Enhanced client satisfaction by delivering accurate and timely French translation services.
- Interpreted spoken and written languages other than English and vice versa.
- Worked with other translators to facilitate real time conversations.
- Established long-term relationships with clients through consistent delivery of top-quality translation services tailored to their needs.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Updated existing translations to meet contemporary trends in communication.
- Maintained message content, tone, and emotion as closely as possible.
- Stayed current on new expressions and cultural changes impacting language translation.
Student Services/Registrar Office Assistant
SMB Technology
Norcross, GA
11.2021 - 03.2024
- Assisting students with registration and other student-client areas to assure a quality education
- Follow up with students who are interested in our programs by making an appointment for them to see admissions
- Administrative duties to include translations in English, Spanish, French and some dialects in Asian/Korean languages
- Answering phone lines
- Social media postings.
- Managed student records and ensured accuracy of data.
- Prepared documents for registration, enrollment, and graduation processes.
Dental Assistant/Front Desk Associate
Alliance orthodontics
Midtown, GA
11.2017 - 12.2019
- Checking daily voicemail
- Maintaining appointment book
- Confirming 2days out schedule
- Follow up on no shows/ cancellation of Appointments
- Process payment on the phone
- Checkout patients/ rescheduled their next appointment
- Print out patient excuse for work or school
- Check-In patient, sign them on paper, then confirm on the computer
- Patients must sign contract for younger children
- Demonstrated ability to organize work under pressure
- Maintains clean and friendly area for patients
- Closeout all offices at the end of the day
Patient Service Representative( Intership)
David Ricks Dentistry
Forest Park, GA
02.2017 - 10.2017
- Scheduled patient appointments and procedures.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
Sales Associate/Fitting room Associate
Forever 21
Houston, TX
10.2013 - 12.2014
- Keeping a track of the stock and inventory in the store and placing orders for replenishing the stock
- Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Certificate in Dental assisting -
Morrow, GA12.2017
Diploma - Geography
Alonso High School
Tampa, FL06.2012
Skills
- Scheduling
- Check out
- Check-in patients
- Medicaid insurance
- Accept payment
- Customer Service
- Translation
- Interpretation
- Sales Experience
- Dental Receptionist
- Dentrix
- Dental Assisting
- Eaglesoft
- Administrative Experience
- Microsoft Office
- Chairside Assisting
- Teaching
- Insurance Verification
- Dental office experience
- Front desk
- Sales
- Languages
- Procedure Support
- Clinical Support
- Team Collaboration
- Office Management
- Dental Staff Support
- Team Management
- Self-Motivated
- First Aid/CPR
- Multitasking
- Enrollment Management
- Course Scheduling
- Admissions Support
- Clerical Support
- Orthotrac Software Proficiency
- Problem-Solving
- Fluent French speaker
- Interpretation Abilities
- Cross-cultural understanding
- Translation Expertise
- Attention to Detail
- Accurate Translation
- Interpersonal Communication
- Language Fluency
- Courtroom Procedures
Certification
BLS Cardiopulmonary Resuscitation, January 2019 to January 2022
Languages
Spanish
Full Professional
French
Native or Bilingual
Ewe
Native or Bilingual
Portuguese
Limited Working
Timeline
Bilingual Scheduler
Summit Spine and Joint Centers
08.2024 - Current
Freelance Spanish and French Translator
Interpreters Unlimited Inc.
04.2024 - Current
Student Services/Registrar Office Assistant
SMB Technology
11.2021 - 03.2024
Dental Assistant/Front Desk Associate
Alliance orthodontics
11.2017 - 12.2019
Patient Service Representative( Intership)
David Ricks Dentistry
02.2017 - 10.2017
Sales Associate/Fitting room Associate
Forever 21
10.2013 - 12.2014
Certificate in Dental assisting -
Diploma - Geography
Alonso High School