Cindy Gahr
Hesperia
Summary
Professional with extensive experience in administrative support, adept at managing complex scheduling and communication tasks. Successfully facilitated member engagement through effective appointment coordination and documentation accuracy in Salesforce, enhancing operational efficiency. Proven ability to streamline processes and improve time management for associates, contributing to overall team productivity. Bilingual skills further enhance client communication and service delivery.
Overview
9
9
years of professional experience
Work History
Bilingual Home visit scheduler
Wider Circle
08.2021 - 01.2022
- Facilitate positive, professional first contact with members.
- Schedule home visit appointments via phone and in-person interactions.
- Optimize booking for home visit associates by considering geography and time efficiency.
- Document call outcomes in Salesforce and create calendar invitations.
- Confirm next-day appointments with members, notifying associates via email; record confirmation outcomes.
- Collaborate with team members on goal setting, calendaring progress, and scheduling coverage.
- Enhanced member engagement through effective communication strategies.
- Streamlined appointment scheduling, improving associate time management.
- Maintained accurate documentation in Salesforce, ensuring efficient operations.
Loan Processor
Balboa thrift and loan
02.2021 - 08.2021
- Evaluate credit histories for loan applications.
- Collect data on client assets, salaries, debts, and employment status.
- Research and correct errors in applications.
- Review documentation for completeness and accuracy.
- Process payments and annotate accounts.
- Assessed credit histories to determine loan eligibility.
- Gathered and verified client information for accurate applications.
- Resolved discrepancies in loan files to ensure compliance.
- Processed payments efficiently, improving account accuracy.
Package Handler/Material Handler
FedEx Express
12.2019 - 02.2021
- Operate equipment for safe and efficient movement of packages, documents, and heavyweight goods.
- Assist in buildup and breakdown of pallets containing heavyweight freight.
- Act as liaison between company and ULD repair vendor as needed.
- Ensured compliance with safety protocols during package handling.
- Streamlined processes to enhance operational efficiency.
- Collaborated with vendors to resolve ULD repair issues.
Driver
Lyft/Uber
08.2016 - 04.2019
- Transport passengers to destinations while ensuring safety and efficiency.
- Maintain vehicle cleanliness and adhere to traffic regulations.
- Provide excellent customer service and navigate optimal routes.
- Delivered timely rides, achieving high passenger satisfaction ratings.
- Maintained a clean driving record with zero accidents.
- Managed vehicle inspections and maintenance for optimal performance.
Customer Service Associate
Emerson Ecologics
08.2018 - 12.2018
- Address incoming phone calls, emails, and chat requests from consumers efficiently.
- Process customer orders and changes per company policies.
- Educate clients to minimise future support calls.
- Track and report customer feedback regarding concerns or service failures.
- Engaged with customers via live chat.
- Oversaw customer account management.
- Provided technical support assistance.
- Resolved billing issues and order inquiries.
Office Administrator
Empowering our clients
07.2017 - 08.2018
- Oversaw office operations, managed phone systems, and coordinated appointments.
- Conducted client research prior to calls and executed cold calling strategies to acquire new accounts.
- Collaborated closely with the CEO and utilised Zoho for tracking and sales management.
- Spearheaded cold calling campaigns, increasing client acquisition.
- Streamlined scheduling processes, enhancing office efficiency.
- Researched potential clients to tailor service pitches.
- Championed the use of Zoho for improved service tracking.
Office Manager
Dynamic security
12.2016 - 07.2017
- Oversee office operations and customer communications.
- Schedule appointments and manage calendars.
- Create and maintain online accounts, tracking payments and account status.
- Answered customer inquiries, enhancing service efficiency.
- Organised filing and documentation processes, ensuring accuracy.
- Managed shipping and receiving of packages, streamlining logistics.
Assistant Manager
WaBa Grill
08.2015 - 08.2016
- Supervised team members and managed restaurant operations, including opening and closing procedures.
- Oversaw daily transaction reports and ensured merchandise met company standards.
- Recruited, interviewed, and scheduled team members while enforcing company policies.
- Enhanced team performance through effective supervision.
- Streamlined operations by optimizing opening and closing processes.
- Improved inventory presentation by rearranging merchandise.
- Strengthened recruitment efforts by identifying top candidates.
Seasonal Cashier/ Invitation specialist
Party City
09.2014 - 07.2015
- Provided exceptional customer service by assisting guests and addressing inquiries.
- Resolved guest complaints effectively to enhance satisfaction.
- Operated cash registers, processed transactions, and managed refunds.
- Maintained inventory by stocking merchandise regularly.
- Delivered prompt assistance to guests, enhancing their shopping experience.
- Resolved guest complaints, fostering a positive store atmosphere.
- Operated cash registers accurately, ensuring efficient transactions.
- Stocked merchandise, maintaining store presentation and product availability.
Cashier/Sales Associate/ Copy & Print Specialist
Office Depot
06.2013 - 07.2014
- Managed front end operations, provided exceptional customer service, and tackled various projects efficiently in a fast-paced environment.
- Handled phone inquiries, faxed documents, and processed sales for computers, printers, furniture, and office supplies.
- Collaborated with the Printing Department and maintained cleanliness throughout the store.
- Delivered outstanding service to customers, enhancing overall satisfaction.
- Achieved efficient project completion under tight deadlines.
- Maintained accurate till balance, ensuring financial integrity.
- Supported cross-functional tasks, promoting team collaboration.
Education
High school diploma -
Colton High School
Colton, CASkills
- Bilingual
- Salesforce
- Appointment scheduling
- Customer service
- Organizational skills
- Communication skills
- Client communication
- Salesforce management
- Documentation accuracy
Timeline
Bilingual Home visit scheduler
Wider Circle
08.2021 - 01.2022
Loan Processor
Balboa thrift and loan
02.2021 - 08.2021
Package Handler/Material Handler
FedEx Express
12.2019 - 02.2021
Customer Service Associate
Emerson Ecologics
08.2018 - 12.2018
Office Administrator
Empowering our clients
07.2017 - 08.2018
Office Manager
Dynamic security
12.2016 - 07.2017
Driver
Lyft/Uber
08.2016 - 04.2019
Assistant Manager
WaBa Grill
08.2015 - 08.2016
Seasonal Cashier/ Invitation specialist
Party City
09.2014 - 07.2015
Cashier/Sales Associate/ Copy & Print Specialist
Office Depot
06.2013 - 07.2014
High school diploma -
Colton High School