Emma Rojas
Los Lunas
Summary
Dynamic Patient Visit Specialist with a proven track record at Presbyterian Healthcare Services, excelling in problem resolution and delivering exceptional customer service. Bilingual and adaptable, I effectively manage patient inquiries and streamline processes, enhancing satisfaction and operational efficiency. Committed to maintaining a calm demeanor under pressure while ensuring seamless communication and support.
Overview
20
20
years of professional experience
Work History
Patient Visit Specialist
Presbyterain Healthcare Services
Albuquerque, NM
02.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- check in check out patient's through out the day.
- process referrals.
- getting prior authorizations for imaging through insurance websites or calling directly.
- following up on referrals.
- calling patient's back in regards to messages received from them.
- following up on faxes
- Resolved patient concerns through effective communication, enhancing overall customer satisfaction experience.
Patient Service Representative
Scripps Coastal Medical Center
Escondido, CA
06.2006 - 11.2021
- Coordinated patient appointment scheduling and managed provider calendars to optimize workflow.
- Assisted patients with insurance verification and explained benefits, enhancing understanding of coverage options.
- Responded to patient inquiries efficiently, ensuring timely access to services and resources.
- Streamlined patient check-in processes.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Distributing faxes and mail to provider's and staff.
Education
High School Diploma -
Orange Glen High School
Escondido, CAGraduate Certificate -
Escondido Trade School
Escondido, CASkills
- Excellent Customer service
- Multitasking and organization
- Problem resolution
- Friendly and outgoing
- Verbal and written communication
- Calm and professional under pressure
- Remote office availability
- bilingual
- teamwork
- adaptability
Languages
Spanish
Full Professional
Timeline
Patient Visit Specialist
Presbyterain Healthcare Services
02.2022 - Current
Patient Service Representative
Scripps Coastal Medical Center
06.2006 - 11.2021
High School Diploma -
Orange Glen High School
Graduate Certificate -
Escondido Trade School