MIKAYLA VALENCIA
Rio Rancho,NM
Summary
Versatile administrative and scheduling professional with nearly 4 years of combined experience in healthcare operations, patient coordination, and records management. Skilled in high-volume scheduling, prior authorizations, with proficiency in Epic EMR, Microsoft Office Suite, and multi-department communication. Experienced in policy compliance, accurate data entry, and generating detailed work/reports. Recognized for training new administrative staff, problem-solving patient/provider concerns, and supporting clinical teams to ensure seamless healthcare delivery.
Overview
3
3
years of professional experience
Work History
Patient Visit Specialist
Presbyterian Healthcare Services
NM
08.2024 - Current
- Maintain accurate, confidential patient, and administrative records in EPIC EMR.
- Scheduling and coordination of PT, OT, and ST appointments for a high-volume outpatient clinic.
- Communicate daily with insurance authorization teams to verify benefits, process prior authorizations, and resolve referral issues.
- Review and update patient referrals as needed to ensure accuracy and alignment with insurance requirements.
- Serve as the primary point of contact for patients, providers, and patient access teams, ensuring accurate information and resolving scheduling or coverage concerns.
- Assist in onboarding and training new administrative staff, providing guidance on systems, workflows, and policy adherence.
- Manage a high volume of inbound and outbound calls, emails, and internal communications with professionalism and efficiency.
- Prioritized urgent referrals, and managed cancellations, reschedules, and provider availability with efficiency and professionalism.
- Collaborate with multidisciplinary teams to support seamless patient care and a streamlined administrative process.
- Provided professional and compassionate customer service, assisting patients with scheduling concerns, insurance questions, and general therapy related questions.
- Accurately entering and coordinating provider orders for patients.
MRI Technologist Assistant
Radiology Associates of Albuquerque
Albuquerque, NM
10.2022 - 08.2024
- Supported MRI technologists in preparing patients for imaging procedures, ensuring comfort and safety, while following protocol.
- Verified prior authorizations, CPT codes, and insurance requirements for imaging procedures, ensuring all documentation was accurate before patient exams.
- Ensured compliance with medical terminology, notes, diagnosis codes, lab values, and authorization requirements before imaging.
- Managed patient flow by coordinating appointment timing, prepping exam rooms, and facilitating communication between staff and patients.
- Help patients into position on the MRI table, ensuring they are comfortable, and properly aligned with all necessary equipment for accurate imaging.
- Record patient information, medical notes for radiologists, scan parameters, and any observations accurately into the medical records system and databases.
- Use of CHANGE PACS, MedInformatix, PENRAD, EPIC, TRICORE LABS, etc. Ensuring that all medical terminology, notes, diagnosis codes, CPT codes, lab values, and prior authorizations are accurate.
- Scheduling, rescheduling, and calling patients on a needed basis within the MedInformatix system.
Pre-Screener
Radiology Associates of Albuquerque
Albuquerque, NM
04.2022 - 10.2022
- Communicate effectively with patients, visitors, and staff regarding screening procedures, requirements, and any changes in protocols.
- Perform temperature checks using non-contact thermometers on individuals entering the facility, following established protocols for accuracy and safety.
- Record temperature readings, symptom assessments, and other relevant information accurately in designated logs and electronic systems.
- Advocate for patient and visitor safety by enforcing screening procedures with empathy and professionalism.
Education
Certificate - Health, Wellness, and Public Safety
Central New Mexico Community College
Albuquerque, NM12.2023
Diploma -
Rio Rancho High School
05.2021
Skills
- Medical records coordination & accurate data entry
- Referral entry/order transcription
- EPIC EMR & Microsoft Office Suite proficiency
- ICD-10/CPT code knowledge
- Confidential recordkeeping
- Policy and procedure interpretation
- Extensive knowledge of medical and administrative terminology
- Patient interaction and provider interaction
- Multi-department interaction
- High volume call handling & professional phone etiquette
- Exposure to prior authorization and referral coordination workflows
- Fast-paced multitasking
- Time management
- Customer service excellence & conflict resolution
- Managing inbound and outbound communications
Professional References
References available upon request.
Timeline
Patient Visit Specialist
Presbyterian Healthcare Services
08.2024 - Current
MRI Technologist Assistant
Radiology Associates of Albuquerque
10.2022 - 08.2024
Pre-Screener
Radiology Associates of Albuquerque
04.2022 - 10.2022
Certificate - Health, Wellness, and Public Safety
Central New Mexico Community College
Diploma -
Rio Rancho High School