Vanessa Guzman
Lake Elsinore,CA
Summary
Dynamic Digital Designer with a proven track record at AmPm, adept at creating visually compelling graphics and enhancing user experiences through responsive design. Known for strong problem-solving abilities and a solid work ethic, I excel in managing multiple projects while delivering high-quality results that meet client expectations.
Overview
2027
2027
years of professional experience
Work History
Digital Designer
Self-employeed
Lake Elsinore, CA
2025 - Current
- Designed visually engaging graphics for web and social media platforms.
- Collaborated with clients to refine project concepts and deliverables.
- Utilized Adobe Creative Suite to produce high-quality digital assets.
- Developed responsive layouts for websites, enhancing user experience.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Optimized web pages by implementing responsive design techniques, improving accessibility across devices.
Childcare Provider
Self-employeed
Lake Elsinore, CA
09.2018 - Current
- Created individualized care plans tailored to each child's unique needs and interests.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Maintained clean and organized classroom, ensuring conducive learning environment.
Customer Service Associate Cashier
AmPm
Lake Elsinore, CA
2016 - 2018
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and problem resolution.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team to ensure smooth store operations.
- Monitored inventory levels and restocked shelves as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Customer Service Associate
Burrito Santana
Temecula, CA
2015 - 2016
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Associate
Aloha Shaved Ice
Murrieta, CA
02.1960 - 2015
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new associates on operational procedures and customer service excellence standards.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed orders accurately, maintaining attention to detail and adhering to company standards.
- Managed inventory levels effectively, ensuring product availability and minimizing waste.
Education
No Degree - Early Childhood Care And Education
Kieth McCarthy Academy
Lake Elsinore, CASkills
Problem-solving
Additional Information
Team parent volunteer
Languages
Spanish
Native or Bilingual
Timeline
Childcare Provider
Self-employeed
09.2018 - Current
Customer Service Associate
Aloha Shaved Ice
02.1960 - 2015
Digital Designer
Self-employeed
2025 - Current
Customer Service Associate Cashier
AmPm
2016 - 2018
Customer Service Associate
Burrito Santana
2015 - 2016
No Degree - Early Childhood Care And Education
Kieth McCarthy Academy