Vanessa Harmon
Summary
Enhanced operational efficiency and drove customer satisfaction through demonstrated excellence in operations management and relationship building. Showcased strong work ethic and strategic planning skills. Leveraged marketing expertise and personnel management to achieve significant improvements in service delivery. Detail-oriented owner successfully built relationships and maintained partnerships with top accounts, resulting in increased overall productivity and profit growth.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Southern Comfort Cleaning Service
01.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Accomplished multiple tasks within established timeframes.
Wise Choice Tile And Remodeling
Jeffery Wise
01.2018 - 01.2020
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Streamlined workflow between trades by promptly removing obstructions from work zones after completing piling tasks.
Walmart
Online Grocery Pickup
01.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Senior Customer Service Associate
1st Franklin Financial
12.2007 - 03.2016
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed cross-functional teams to ensure successful implementation of finance system upgrades and integrations.
- Coordinated efforts between finance, sales, marketing, operations departments to improve overall company performance metrics.
- Supervised finance department staff and oversaw daily operations.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the Financing of loans.
Education
No Degree - Data Entry
DeVry Education
New York 03-2023
Skills
- Operations Management
- Documentation And Reporting
- Personnel Management
- Sales negotiation
- Strategic Planning
- Business Planning
- Relationship Management
- Marketing expertise
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Accurate record keeping
- Safe Driving Practices
Timeline
Owner/Operator
Southern Comfort Cleaning Service
01.2020 - Current
Wise Choice Tile And Remodeling
Jeffery Wise
01.2018 - 01.2020
Walmart
Online Grocery Pickup
01.2017 - 01.2018
Senior Customer Service Associate
1st Franklin Financial
12.2007 - 03.2016
No Degree - Data Entry
DeVry Education
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