Vanessa Hartfield

• Leadership for approximately 30 consultants during EMR transition
• Evaluated employee skills and knowledge, providing hands-on training to team members.

• Streamlined workflow and medical documentation processes for increased accuracy and efficiency in data management..
• Collaborated with interdisciplinary teams to ensure seamless integration of multiple healthcare systems into a unified interface.
• Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.

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• Facilitated smooth transition to Epic System through comprehensive training programs and ongoing guidance for clinical and non clinical staff.
• Worked directly with the nurse supervisor for a more streamlined workflow for the Neuro ICU dept.

• Collaborated with interdisciplinary teams to ensure seamless integration of multiple healthcare systems into a unified interface.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.

• Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
• Point of contact for consultants, improving their skills and knowledge through hands-on coaching and guidance.

• Supported clinicians, physicians and front desk clerk during the Epic transition.
• Supported nurses with documenting in Clindoc, navigating through the menu bar with label/specimen printing, patient demographic information and customizing epic backgrounds
• Assisted the physicians in setting up favorites, macros, placing orders, creating panel sets, adding charges and closing daily charts
• Supported front desk with the complete check in/out process, adding insurance/guarantor, printing after visit summary, process co-pays and making appointments.

• Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
• Point of contact for consultants, with improving their skills and knowledge through hands-on coaching and guidance.

• Maintained a trusting and positive relation with the client and team
• First point of contact for Cerner issues
• Overseer for 7 clinics with goal management and performance satisfaction.

• Elbow support for The Heart Institute, PICU, CCU, Chest Pain and Physician Lounge
• Assisted physicians with shared patient list, customizing order sets, note writing, macros, admitting and discharging patients, prescriptions, inbasket, dragon and creating lab panels
• Collaborated with the analyst to add and replace components to best fit the physician’s request.

• Provided physician and clinician support during EMR transition
• Assisted physicians with orders, notes, prescriptions, inbasket, dragon/immodal, creating templates and closing patients daily charts
• Assisted MA's and Nurses with rooming patients, med list, prescription refills, nurse documentation, task list and pre-charting.

• ICU support for physicians, clinicians and unit clerks
• Showed physicians functionality for the Dragon microphone, CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases
• Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process

• Worked with unit to coordinate corrections and prevent errors through ongoing training.
• Resolved Epic workflow issues remotely using Service Now and Bomgar

• Point of contact for the UNC Epic Go Live command center
• Responsible for remoting into end user’s computer to resolve immediate issues via Bombgar
• Submitting tickets through the Service Now Application
• Epic, Assisted end users remotely via Zoom screen sharing and Five9 contact center
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
• Resolved common concerns by accessing into end users computer to aid in the resolution.

• Direct point of contact for the Cadence support team during the project
• Delivered superior leadership team members to boost performance and help to achieve the performance target.

• Cadence front desk support, responsible for the complete check in/check out process, EOD report, cash drawer close out, insurance verification, cancelling/reschedule appointments and workers comp process
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

• Elbow support for the physicians lounge and the hospitalist room
• Assisted physicians with placing orders, note writing, macros, prescriptions, inbasket, dragon/immodal, creating favorite order sets and single orders
• Collaborated with the analyst to add and replace components to best fit the physicians request.

• Evaluated employee skills and knowledge, providing hands-on training to team members
• Point of contact for escalated issues
• Command center support: responsible for placing tickets for workflow issues
• Managed schedules, accepted time off requests and found coverage for short shifts.

• Worked from home providing online support via Bomgar and Five9 software
• Responsible for helping end users navigate through Epic by way of remote access.

• Assisted physicians and clinicians with navigation in PowerChart Maternity, tracking shell, adding pregnancy, adding baby to census and deliveries
• Nurse support with Fetal Link Monitoring on how to start, stop, run scripts and document episodes.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Elbow support for the Covid ICU, responsible for showing physicians, clinicians and clerks how to navigate in their roles independently.

• Provided support that empowered and enabled end users to extend skills and find resolutions to questions without intervention from support team
• Assisted main registration and surgery with checking in patients and obtaining necessary information to complete registry.

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
• Operated in the command center with receiving calls with Epic related questions
• Responsible for resetting passwords, remotely entering into end users computer to resolve issues, also clearing cookies and cache.

• Assisted with dragon setup/hot keys, quick orders, dynamic documentation, result review, notes and powerplans
• Helped nurses with adhoc forms, result review, message center, refills and scanning documents.

• Assisted with intake/output, blood admin, documenting labs, creating care plans, clindoc, sign and held orders, MAR documentation and unit manager functionality.

• Operated in the command center with receiving calls with Epic related questions
• Responsible for resetting passwords, remotely entering into end users computer to resolve issues, also clearing cookies and cache.

• Assisted nurses with Clindoc Flowsheet documentation, collecting labs, nurses note, discharge process, reviewing orders/labs, MAR documentation, blood transfusion administration, adding images to flowsheet, care plans, intake and output
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

• Assisted each clinic employee with his/her role
• Assisted physicians with orders, notes, prescriptions, inbasket, dragon/immodal, creating templates and closing patients daily charts
• Assisted MA's and Nurses with rooming patients, med list, refills, nurse documentation, task list and pre-charting.

• Made multiple clinic visits to follow up with physicians and office managers on any issues or need to know inquiries since implementation.

• Received calls with go-live issues, used remote access to enter into end users computers for assistance with problem solving
• Used Service Now system to log issues and keep track of ticket

• Assisted with the check in/out process, workques, creating referrals, registering patients, adding coverages, personalization and end of day reports.

• House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology
• Showed physicians functionality for the Dragon microphone, CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases
• Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process

• Assisted nurses with Fetal Link monitoring, Adhoc forms, documenting in Iview, scheduling in Scappbook and placing pre-op orders.

• House float for Mother Baby, MedSurg, Oncology, ICU, Surgery, Neuroscience, Surgical ICU, Nephrology, Nurse Residency and Cardiology
• Showed physicians functionality for the Dragon microphone, CPOE, Med Rec, Problem List, creating order favorites, Macros and Smartphrases
• Assisted nurses with specimen/label printing, Clindoc charting, orders, personalization, blood admin, Worklist, MAR, MAW, admission, transfer and discharge process.

• Family Practice support for both physician and clinicians
• Assisted with electronic prescription refills, placing orders with CPOE, PowerNotes, Dynamic Documentation, printing facesheets and charges.

• Cadence front desk support
• Helped with DAR settings, cash drawer, registering patients, check in/out process, office reports, adding coverages, workers comp process, setting/cancelling and rescheduling appointments.

• Secretary, physician and clinician in the ICU department
• Assisted unit clerk in printing patient labels, documenting consults, ticket to ride, charting in the worklist and all the Unit Manager icon functionality
• Aided the nurses with charting daily task in Clindoc such as vitals, blood administration, activity of daily living, hygiene, customizing, medication administration and also creating a nursing note
• Elbow support for physician with CPOE, Notewriter, printing facesheet, patient list and documenting charges.

• Supported front desk in the Epic Module, Cadence
• Assisted with interactive view, cash drawer, creating gaurantor accounts, batch charge entry, palm print verifications, insurances e-verifying, referrals and scanning
• Also, helped physicians with prescription refills, orders, creating favorites and in basket functionality.

• Assisted the nurses with prescription refill, Message Center, Cardiovascular module for EKG upload, task list and patient summary
• Provided support for physicians in dynamic doc, quick orders, message center, provider view homepage and creating favorites.

• Neuro ICU physician support with dynamic documentation, creating favorite powerplans, notes, orders, dragon, printing face sheets, customizing the order page and sharing favorite orders for the Jackson Neurology Team.

• Burn ICU support for physicians, clinicians, , dietician and physical therapist
• Assisted with the transition from Sunrise to Cerner Millennium.

• House float for Med Surg, ICU, Surgical Services, Imaging, Emergency Department and Labor & Delivery.

• St
• George unit lead for the Surgical Services Department
• Responsible for tickets logged and resolving issues
• Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation within 4 weeks
• On week 5, became the house float for all clinicians.

• Supported The Women's Clinic and Orthopedic Sports Medicine
• Helped with customizing favorite plans, office documents, lab orders and scanning documents.

• Physician coach for surgeons/anesthesiologist and super user for nurses in the surgical department
• Helped with scheduling surgeries in Schappbook
• Supported perioperative documentation in the operating room and PACU.

• Supported clinicians and physicians in the Cardiac Intensive Care Unit (CICU)Assisted the nurses with documenting in Clindoc, navigating through the menu bar with label/specimen printing,patient demographic information and customizing epic backgrounds.Assisted the physicians in setting up favorites, macros, placing orders and order sets.

• Elbow support for surgeons and anesthesiologist in surgical services
• Assisted with SurgiNet, PowerChart, PowerPlans, PowerNotes, CPOE, Smart Reconciliation, Dynamic Documentation and Charges.

• Front desk support in Cadence for ambulatory clinics
• Assisted with complete check-in and check out process
• Responsible for helping the front desk obtain independent status of the Cadence module.

• Shadow support for inpatient Hospitalist, elbow support for physicians and clinicians
• Assisted with Clindoc and CPOE
• Hospital float.

• Supporting physicians with inpatient PowerChart, PowerNotes, PowerOrders, Dynamic Documentation, Quick Orders and Dragon.Elbow clinician support with iAware, Bridge, Monitor Association, Iview and AdHoc.

• Float support for Orthopedic, Neurosurgery, Pulmonary and Oncology Clinics
• Assisted with, Care Everywhere, Outside Records, Workques, Appointments and Billing.

• Super User for Women's Clinic, Family Practice, Children's and Sleep Study
• Supported Quick Orders, Auto Text, Ambulatory Organizer, Mpage, Visit Summary, PowerNotes, PowerPlans and Message Center.

• Supported cardiology ambulatory clinics in the cadence module
• Assisted with scheduling, scanning, check in/out process, cash drawer, deposits, verifying insurances and guarantors.

• Ambulatory support in Revenue Cycle, Dynamic Documentation, CPOE and PowerPlans
• Provided elbow assistance for physicians and clinicians in Breast and Family Medicine.

• Supported Family Practice, Urgent Care and Pediatrics in registration (Cadence)Responsible for helping each clinic to obtain full independence of Epic 2014 within 2 weeks of Go Live.

• Assisted as a classroom proctor during Cerner training for 2 weeks prior to go-live
• Super user support in provider informatics for Interventional Pain, Endoscopy, Pac-U and Bone Marrow Biopsy
• Elbow support for physicians and clinicians during CPOE.

• Assisted the Eastern Maine Mercy Hospital System with the transition from the Meditech 5.5 software to Cerner
• Provided at the elbow support for RNs and Physicians with PowerChart, PowerNotes, PowerPlans, Iview, MAR,Med Rec and the Toolbar functions
• Responsible for the Surgical Unit, Labor and Deliver, Critical Care and Med Surg
• Supported Labor & Delivery in Fetalink, Tracking Shell, Associating Monitors and Toolbar Icons.

• Assisted with the St
• Joseph upgrade to Meditech 5.66Supported Physician Desktop, EMR, POM and Dragon
• Assistant Team Lead and house float
• Help build favorites for offsite appointments, including physician built orders
• Responsible for Medical Telemetry, ICU, Cath Lab, General Surgery, Orthopedics, Oncology, Renal/Pulmonary, Mother Baby, along with the ER.

• Responsible for tickets logged and resolving issues
• Also, responsible for the surgeons, anesthesiologist and nurses to obtain full navigation of their own workflow by the end of the project., Supported Electronic Medical Record, Provider Order Management and Status Board with physicians and Nurses
• Designated to Neurology and Med Surg and PACU
• Provided one on one support in physician lounge with customizing physician built order sets.

• Provided at the elbow support to physicians and nurses with the Meditech upgrade to 5.66.Responsible for the Intensive Care Unit, Labor and Delivery and also the Cardio Vascular Unit
• Supported the CPOE with Reconciling Meds, Transfer, Discharge, Order Entry and Pdoc
• Supported PCS with discharge process
• Provided support for Power chart, Power plans, Power Notes, CPOE, Medication Reconciliation, Message Center, M-Page, Iview, and Admission and Discharge of patients
• Provided elbow to elbow support to clinicians and physicians in Mother/Baby, Labor and Delivery, and NICU
• Provided support with Fetal monitoring.

• Provided CPOE and PCS support
• Med Rec, BMV, eMar, ADT process
• Support provided in inpatient setting.

• Point of contact for escalated issues with Epic
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
• Closing Epic tickets and scheduling

• Support for the house supervisor, charge nurses and the transport department
• Assisted with Grand Central, Bed Control, Patient Movement, Unit Manager, Bed Board, Clindoc and Epic Rover.