Vanessa Hernandez
Panorama City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
8
8
years of professional experience
Work History
Managaer
The Habit Burger Grill
06.2019 - Current
- Managed staffing levels to provide optimal support for cash register operations.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Private Nanny
Private Household
02.2020 - 06.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
Hostess
Buffalo Wild Wings
10.2018 - 11.2019
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered customer questions about hours, seating, and menu information.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
McDoanlds
07.2016 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Kaiser Permanente Internship
Kaiser Permanente
06.2018 - 07.2018
- Maintained database systems to track and analyze operational data.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
Education
Associate of Science - Health Sciences
Los Angeles Mission College
Sylmar, CA12.2023
Bachelor of Arts - Sociology
California State University - Northridge
05.2022
Associate of Arts - Sociology
Los Angeles Pierce College
06.2020
Associate of Arts - Social And Behavioral Science
Los Angeles Pierce College
06.2020
Skills
- Team Contribution
- Dependable and Responsible
- Flexible and Adaptable
- Conflict Resolution
- Calm Under Pressure
- Verbal and Written Communication
- Problem-Solving
- Fast Learner
- Exceptional Interpersonal Communication
- Active Listening
- Courteous and Strong Service Mindset
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Private Nanny
Private Household
02.2020 - 06.2023
Managaer
The Habit Burger Grill
06.2019 - Current
Hostess
Buffalo Wild Wings
10.2018 - 11.2019
Kaiser Permanente Internship
Kaiser Permanente
06.2018 - 07.2018
Cashier
McDoanlds
07.2016 - 06.2019
Associate of Science - Health Sciences
Los Angeles Mission College
Bachelor of Arts - Sociology
California State University - Northridge
Associate of Arts - Sociology
Los Angeles Pierce College
Associate of Arts - Social And Behavioral Science
Los Angeles Pierce College