VANESSA HERNANDEZ
Leonardtown,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Secretary II
St. Mary's County Public Schools
Great Mills, MD
07.2025 - Current
- Coordinated communication between parents, students, and faculty to facilitate information flow.
- Processed incoming correspondence and routed it appropriately to maintain organization.
- Maintained filing systems and records management for easy access to documents.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Enrolled new students in Eschool. Assisted with registrations and withdrawals.
- Handled daily education verifications and official student transcripts.
Secretary I
St. Marys County Public Schools
Great Mills, MD
11.2024 - 06.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Input time off for employees using smartfind systems.
Food Service Worker
St. Mary's County Public Schools
Leonardtown, MD
03.2022 - 11.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
Administrative Assistant II
Apple One Agency
Ontario, CA
11.2017 - 07.2019
- Answer multiple phone calls
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Schedule, reschedule and cancel appointments
- Sending daily invoices to customers, send end of the month statements to customers
- Managing inventory, sending daily inventory to customers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative/Call Center
Synovation Medical Group
Rancho Cucamonga, CA
10.2016 - 07.2017
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Customer Service
- Schedule, reschedule and cancel patient appointments
- Verify Insurance eligibility
- Create new patient charts for multiple medical offices
Education
General Education -
Citrus College
Glendora, CADiploma -
Hillside High School
Upland, CASkills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Appointment scheduling
- Document preparation
- Calendar management
Languages
Spanish
Native or Bilingual
Timeline
Secretary II
St. Mary's County Public Schools
07.2025 - Current
Secretary I
St. Marys County Public Schools
11.2024 - 06.2025
Food Service Worker
St. Mary's County Public Schools
03.2022 - 11.2024
Administrative Assistant II
Apple One Agency
11.2017 - 07.2019
Customer Service Representative/Call Center
Synovation Medical Group
10.2016 - 07.2017
Diploma -
Hillside High School
General Education -
Citrus College