Vanessa hernandez

Perris

Work Preference

Job Search Status

Open to work

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Medical Assistant /Front Desk Receptionist

Hamsa Ramkumar MD

Whittier, CA

08.2023 - 12.2025

Assisted in patient intake, documenting medical histories and vital signs accurately.
Coordinated scheduling of appointments, optimizing clinic workflow, and patient access.
Prepared examination rooms, ensuring cleanliness and the availability of necessary supplies.
Administered injections and performed basic lab tests under physician supervision.
Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Taught patients about medications, procedures, and care plan instructions.
Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeted and assisted visitors, ensuring a welcoming atmosphere at the front desk.
Collected room deposits, fees, and payments.

Medical Assistant/Receptionist

Cypress Urgernt Care

Cypress, CA

03.2022 - 08.2023

Conducted patient intake, documenting medical histories and vital signs accurately.
Assisted healthcare providers with examinations and minor procedures, ensuring patient comfort and safety.
Sanitized, restocked, and organized exam rooms and medical equipment.
Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
Completed EKGs and other tests based on patient presentation in the office.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Educated patients on treatment plans and preventive care, enhancing their understanding of health management.
Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.

Education

Medical Assistant -

UEI College

Anaheim, CA

03-2022

High School Diploma -

Garden Grove High School

Garden Grove, CA

06-2013

Skills

HIPAA compliance
Customer service
EMR / EHR
Patient flow management

Multitasker
Great communicator
Fast paced

Languages

English

Full Professional

Spanish