Vanessa Herrera
Wintrust Bank Financial
Chicago,IL
2
Languages
1
Certification
6
years of professional experience
I’m a Technical Support Specialist with 5+ years of experience in business banking support.
I specialize in Treasury Management and technical troubleshooting.
I’m a strong problem-solver with excellent communication skills.
I’m focused on resolving issues efficiently and delivering great client service.
Work History
Bank Customer Service Specialist
6 Years 2 Months- Delivered professional phone support to business clients, addressing inquires, evaluated information, and proposed solutions to problems.
- Maintained detailed documentation of account updates, service requests, and ticket resolutions within Salesforce
- Supported Treasury management services, including ACH (automated clearing house) file processing, positive pay, and ach positive pay through salesforce system and phone support to business clients with troubleshooting.
- Provided technical support for business scanner installations, configuration, and connectivity within the I- business capture platform.
- Enhanced communication and organizational capabilities through participation in collaborative projects.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Worked in a fast-paced, high volume environment while managing multiple of service request and meeting productivity goals.
Education
High School Diploma - Banking
Skills
Customer Service-oriented
Customer relationship management
Team collaboration
Time management
Verbal and written communication
Multitasking
Technical support
Incident resolution
Banking systems
Client account maintenance
Documentation and recordkeeping
Critical thinking
Certification
Bank Specialist
Security Plus
Languages
English
Spanish
Timeline
Bank Customer Service Specialist
Wintrust Bank Financial
07.2019 - 09.2025Read More
Harold Washington College
High School Diploma from Banking
Read More