Vanessa Higgins
Fitchburg,MA
Summary
Motivated professional with experience in retail sales and customer service. Proven track record of meeting and exceeding sales goals. Committed to providing exceptional customer service to ensure satisfaction. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
5
5
years of professional experience
Work History
Retail Worker
Great Wolf Lodge Resort
Fitchburg, Massachusetts
01.2025 - Current
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Assisted in ringing up sales at registers and bagging merchandise.
Crew Member
Dunkin' Donuts
Fitchburg, Massachusetts
04.2024 - 09.2024
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
- Took orders from patrons and input selections into store computer system.
Store Associate
Ross Stores
Delano, CA
07.2023 - 12.2023
- Labeled, tagged, and sorted merchandise for sale
- Performed general store maintenance for clean store appearance
- Processed cash and credit payments with accurate cash-handling
- Restocked shelves with appropriate items to support availability
- Answered customer inquiries regarding available products and services
- Organized promotional displays throughout the store in accordance with corporate guidelines
Crew Member
Dunkin donuts/ Nadeau
Fitchburg, MA
11.2022 - 07.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Cross-trained in multiple positions within the store as needed
- Placed orders into POS systems and handled cash and credit transactions
Youth Summer Camp Counselor
Making Opportunity Count
Fitchburg, MA
06.2020 - 07.2023
- Educated campers about healthful eating habits during meals and snack time
- Enforced disciplinary measures when needed while maintaining a safe and supportive atmosphere
- Maintained up-to-date records of camper attendance, behaviour reports, medical forms
- Utilized problem solving strategies to de-escalate behavioural issues in a timely manner
- Facilitated team building exercises among campers which improved their socialization skills
- Collaborated with colleagues to develop new ideas for engaging summer camp programs
- Conducted educational sessions such as science experiments, nature walks, storytelling
- Developed strong interpersonal skills through mentoring and teaching youth
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA06-2023
Skills
- Customer Service
- Payment Processing
- POS System Operation
- Computer literacy fundamentals
- Customer Assistance
- Upselling and Cross Selling
- Team Collaboration
- Multitasking capabilities
- Organizational skills development
- Retail Merchandising
- Flexible Hours
References
- Melany Sanchez, Store Manager Supervisor, ROSS STORES, (661) 477-2039, mvalencia@icloud.com
- Nereida Valencia, Summer Camp Assistant Camp Supervisor, Making Opportunity Count, (978) 751-0355, nedy1418@gmail.com
Awards
National Society of Highschool Scholars
Timeline
Retail Worker
Great Wolf Lodge Resort
01.2025 - Current
Crew Member
Dunkin' Donuts
04.2024 - 09.2024
Store Associate
Ross Stores
07.2023 - 12.2023
Crew Member
Dunkin donuts/ Nadeau
11.2022 - 07.2023
Youth Summer Camp Counselor
Making Opportunity Count
06.2020 - 07.2023
High School Diploma -
Fitchburg High School