Vanessa Horvath
Oregon,OH
Summary
Dynamic leader with a proven track record at Cedar Fair Entertainment Company, adept in customer experience management and proficient in Microsoft Word. Excelled in supervising teams, enhancing retail displays, and resolving conflicts, significantly improving guest satisfaction. Demonstrates professional communication and a commitment to excellence in every role. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Merchandise Supervisor
Cedar Fair Entertainment Company
Sandusky, USA
08.2023 - 11.2024
- Supervised and coordinated daily operations for multiple merchandise locations within Cedar Point Amusement Park
- Trained, scheduled, and managed a team of associates to meet performance and customer service standards
- Monitored inventory levels, addressed guest inquiries, and resolved issues to ensure smooth operations
STNA
Landings of Oregon
Oregon, OH
12.2022 - 04.2024
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted residents in preparing for activities and social programs.
- Transported patients between rooms or units as needed.
Team Leader
Cedar Fair Entertainment Company
Sandusky, USA
06.2021 - 10.2022
- Supervised team members and managed operations at Sweet Spot in Cedar Point Amusement Park
- Operated cash registers, assisted with food and dessert preparation, and maintained an organized workspace
- Provided excellent customer service to guests
- Completed daily quality assurance duties to provide feedback for improvements.
STNA
The Gardens of St. Francis
Oregon, USA
01.2021 - 07.2021
- Provided direct patient care, including assistance with activities of daily living (ADLs) and meal support under supervision of nursing staff
- Answered patient call signals and signal lights to determine patients' needs.
- Used mobility devices to transport patients.
Dietary Aide
The Gardens of St. Francis
Oregon, USA
10.2020 - 01.2021
- Prepared and delivered meals to residents
- Maintained cleanliness in the kitchen and dining areas
Sales Associate
Cedar Fair Entertainment Company
Sandusky, USA
01.2019 - 01.2020
- Worked in the merchandise department at various stores within Cedar Point
- Managed cashier duties, restocked inventory, and ensured a positive guest experience
Hostess
Cedar Fair Entertainment Company
Sandusky, USA
09.2018 - 11.2018
- Welcomed and seated guests at Johnny Rockets in Cedar Point Amusement Park
- Coordinated with servers to maintain smooth dining operations
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
High School - Business/Marketing
Clay High School
Oregon, OH05-2022
Skills
- Proficient in Microsoft Word
- Strong conflict resolution skills
- Professional communication skills
- Retail display setup
- Customer experience management
Awards
- Certificate of Appreciation, Outstanding customer service and attitude, 2020
- Core Values Award, Cedar Point, 2024
Skillscertificationsorganizations
- BLS (CPR) Certification, 04/01/23
- Temporary STNA Certificate, 01/06/21
- Proficient in Microsoft Word
- Strong conflict resolution and professional communication skills
- Student Government, Former member
- DECA Program, Active participant
- Certificate of Appreciation, Outstanding customer service at Cedar Point, 2020
Accomplishments
- Customer service award ( Cedar Fair 2020)
- Earned Core Values award (Cedar Fair 2024)
Timeline
Merchandise Supervisor
Cedar Fair Entertainment Company
08.2023 - 11.2024
STNA
Landings of Oregon
12.2022 - 04.2024
Team Leader
Cedar Fair Entertainment Company
06.2021 - 10.2022
STNA
The Gardens of St. Francis
01.2021 - 07.2021
Dietary Aide
The Gardens of St. Francis
10.2020 - 01.2021
Sales Associate
Cedar Fair Entertainment Company
01.2019 - 01.2020
Hostess
Cedar Fair Entertainment Company
09.2018 - 11.2018
High School - Business/Marketing
Clay High School
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