Vanessa Ilunga
New Horizons
Cottage Grove,OR
15
years of professional experience
Dedicated professional with over 4 years of experience in patient care and customer service. Skilled in time management and ethical practices, consistently ensuring patient satisfaction and support in diverse healthcare environments.
Work History
Caregiver
2 Months- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Coordinated transportation for medical appointments and social activities.
- Documented care provided and updated patient records accurately.
- Cleanhouse, ran errands, manage laundry, and complete weekly grocery shopping.
Customer Service Representative
3 Years- Provided exceptional customer support via phone, email, and in-person interactions.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Trained new staff on customer service protocols and best practices for effective engagement.
- Conducted follow-up calls to ensure resolution of issues and improve overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Representative
5 Years 4 Months- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between medical staff and patients to ensure clear information flow.
- Trained new front desk personnel on procedures and software applications, enhancing team performance.
- Maintained accurate patient records and processed insurance information for billing purposes.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Certified Medical Assistant
3 Years 11 Months- Administered patient intake procedures, ensuring accurate collection of medical histories and vital signs.
- Coordinated with healthcare providers to schedule appointments and manage patient flow efficiently.
- Assisted in the preparation of examination rooms, maintaining cleanliness and organization standards.
- Supported patient education initiatives by providing information on treatment plans and medications.
- Conducted routine laboratory tests, processing specimens with precision to ensure reliable results.
- Implemented electronic health record systems, improving data accuracy and accessibility for care teams.
Education
Associate of Science
Skills
Respectful and compassionate
Time management
Multitasking and organization
Strong ethics
Compassionate communication
Medical record-keeping
Problem-solving
Patient care
Timeline
Caregiver
New Horizons
06.2026 - CurrentRead More
Customer Service Representative
Willamalane Park And Recreation District
02.2023 - 02.2026Read More
Front Desk Representative
Oregon Medical Group
06.2017 - 10.2022Read More
Certified Medical Assistant
Oregon Urology Institute
12.2011 - 11.2015Read More
Pioneer Pacific College
Associate of Science
Read More