VANESSA IZQUIERDO
College Point,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Reliable Medical Support professional with 5 years of experience in office and hospital environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Compassion with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Quartet Behavioral Spectrum Services
01.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations
- Assisted clients in identifying and setting goals to promote positive behavior development
- Enhanced client progress by implementing individualized behavior intervention plans
- Trained clients to apply appropriate social skills and behavior modification techniques
- Facilitated social skills development in group settings, fostering improved peer interactions.
Receptionist/Billing
MBF Physical Therapy
04.2022 - 10.2023
- Taking down new patient information, customer service, reviewing patients insurance appointment scheduling, prior authorizations, and administrative and operational support.
Phone Operator
Northwell
07.2021 - 09.2021
- Taking down new patient information, customer service, reviewing patients insurance appointment scheduling, prior authorizations, and administrative and operational support.
Guest Advocate
Target
10.2018 - 01.2021
- Cashier, returns, order pickup/drive-ups, customer service, electronics support, Human resources assistant.
Education
Associate of Arts - Behavioral Health
CUNY QueensBorough Community College
Bayside, NYHigh School Diploma -
Benjamin N. Cardozo High School
Oakland Gardens, NY06.2019
Skills
- Filing
- Microsoft word
- PowerPoint
- Technology fixes
- HR office work
- Returns Processing
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Payment Processing
- POS Operations
- Data Collection
- Documentation skills
- Payment Posting
- Effective Multitasking
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
Timeline
Behavior Technician
Quartet Behavioral Spectrum Services
01.2024 - Current
Receptionist/Billing
MBF Physical Therapy
04.2022 - 10.2023
Phone Operator
Northwell
07.2021 - 09.2021
Guest Advocate
Target
10.2018 - 01.2021
Associate of Arts - Behavioral Health
CUNY QueensBorough Community College
High School Diploma -
Benjamin N. Cardozo High School
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