Vanessa Jolly
Brandon,FL
Summary
Proud Tampa Bay Buccaneer service representative aspiring to serve and lead in roles of increased responsibility as part of the NFL's best fan experience! Passion for people, service, and memorable experiences! Seeking an internship or job where I can apply and grow my skillset while I pursue my bachelor's degree in International Business & Marketing and certification as a Project Manager.
Linkdin: www.linkedin.com/in/vanessa-jolly/
Overview
2
2
years of professional experience
Work History
Team Lead
Tampa Bay Buccaneers
Tampa, FL
07.2024 - Current
- Led game day operations, coordinating staff and resources effectively.
- Managed team schedules, ensuring optimal coverage for events and practices.
- Streamlined communication between departments to enhance operational efficiency.
- Oversaw exclusive tailgate experiences for Season Ticket Holders and private dining areas for suite holders.
- Trained new staff in relevant processes and procedures.
East Club Staff in Aerovanti and Mercedes HOF Club
Tampa Bay Buccaneers
Tampa, Florida
12.2023 - Current
- Checked member wristbands and tickets when necessary to ensure members' safety and event experience.
- Assisted guests with enthusiastic, helpful demeanor to promote positive, memorable impression during both game day and off-season events.
- Supported other club staff when necessary
- Greeted and welcomed members upon arrival to the club.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
Hype Team
Tampa Bay Buccaneers
Tampa, Florida
09.2023 - Current
- Answered fans' questions and concerns with an upbeat and positive attitude, and provided positive solutions as often as possible.
- Thanked all our security staff, EMTs, and police officers on site for keeping both staff and fans safe during their time at Raymond James.
- Assisted other HMIHY staff with any concerns they had helping guests navigate the stadium.
- Selected Difference Maker of the Game on October 15th, 2023
HMIHY Game Day Staff
Tampa Bay Buccaneers
Tampa, Florida
09.2023 - Current
- Provided directions to seating areas, restrooms, concessions, and other facilities within the stadium.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Managed customer service inquiries from fans regarding game information and event details.
- Coordinated with security personnel to enforce any rules or regulations as needed.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction in a timely manner
Care Provider for Special Needs Military Families:
Col. Jon Burdick
- Childhood Cancer Support
- Full-service care including meals, transportation, and interactive play
- Facilitated a safe, caring, and warm environment for children to stimulate development.
- Promoted emotional, social, and intellectual growth.
Receptionist,
International Institute of Orthotics & Prosthetics
Tampa, Florida
- Assisted wounded veterans in adapting to their disabilities
- Answered phones, planned events, and scheduled appointments
- Coordinated a care package campaign for deployed troops
Assistant,
US CENTCOM Family Center
- Welcomed new families to MacDill Air Force Base
- Oriented families to key base services; increased confidence and resiliency
- Implemented record filing systems to improve document management and organization.
- Maintained positive working relationships with staff and management.
- Set up social events and food deliveries.
Education
Bachelor of Arts - International Business & Marketing
University of Tampa
Tampa, FL05-2026
Associate of Arts - Mass Communications
Hillsborogh Community College
Tampa, FL07-2024
Honors Graduate -
Bloomingdale Senior High School
08.2022
Phi Theta Kappa International Honor Society Member -
Hillsborough Community College
Skills
- Team builder
- Problem solver
- Self-starter
- Compassionate
- Effective Communicator
- Complaint Resolution
- Relationship Building
- Creative Thinking
- Coaching and Mentoring
- Continuous Improvement
- Organized
- Loyal
- ServSafe Certified
Timeline
Team Lead
Tampa Bay Buccaneers
07.2024 - Current
East Club Staff in Aerovanti and Mercedes HOF Club
Tampa Bay Buccaneers
12.2023 - Current
Hype Team
Tampa Bay Buccaneers
09.2023 - Current
HMIHY Game Day Staff
Tampa Bay Buccaneers
09.2023 - Current
Care Provider for Special Needs Military Families:
Col. Jon Burdick
Receptionist,
International Institute of Orthotics & Prosthetics
Assistant,
US CENTCOM Family Center
Bachelor of Arts - International Business & Marketing
University of Tampa
Associate of Arts - Mass Communications
Hillsborogh Community College
Honors Graduate -
Bloomingdale Senior High School
Phi Theta Kappa International Honor Society Member -
Hillsborough Community College