Vanessa Joram
Cape Coral,FL
Summary
Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Fidelity National Information Services Inc.
05.2022 - Current
- Responsible for identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency
- Conducting tests to ensure changes made by programmers are correct
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Assistant Manager
Your Pair Of Hands
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Loan Officer
Suncoast Credit Union
05.2017 - 05.2022
- Provides financial solutions and counseling to Credit Union members and prospective members via telephone or in branch
- Presents and explains lending products and services provided by the Credit Union and its affiliates
- Initiates and underwrites consumer loans according to Credit Union lending policies and procedures
- Actively cross-sells Credit Union products and services
- Provides professional, prompt, courteous, and accurate service, and respects the confidentiality of members
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Supervisor
Norman Love Confections
05.2016 - 01.2019
- Ensuring the highest level of service is provided to every customer at every opportunity from counter service through table service
- Assures responsibilities are completed in a timely and effective manner while maintaining compliance with operational and food safety procedures
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Front Desk Agent
Bailout Bail Bonds
05.2015 - 01.2019
- Answering phones, handling company inquiries and sorting and distributing mail
- And also report necessary documents to ensure bonds are posted correctly At County Jail
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FLAssociate's - Business Administration And Management
Florida Southwestern State College
Fort Myers, FL04-2027
Skills
- Management
- Financial Services
- Business Analysis
- Mobile notary services
- Loan processing
- Document preparation
- Credit Analysis
- SQL
- Analysis skills
- Microsoft Office Suite
- Data analysis
Certification
Florida Notary Public, 06/21, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Creole
Native or Bilingual
Timeline
Senior Business Analyst
Fidelity National Information Services Inc.
05.2022 - Current
Assistant Manager
Your Pair Of Hands
07.2021 - Current
Loan Officer
Suncoast Credit Union
05.2017 - 05.2022
Supervisor
Norman Love Confections
05.2016 - 01.2019
Front Desk Agent
Bailout Bail Bonds
05.2015 - 01.2019
High School Diploma -
Cypress Lake High School
Associate's - Business Administration And Management
Florida Southwestern State College
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