Vanessa Kermode
Roswell,New Mexico
Summary
Professional with solid experience in Hospital and Clinic based healthcare administration. Skilled in patient registration, insurance verification, data entry and all aspects. Strong focus on team collaboration and achieving efficient results. Reliable and adaptable, with excellent communication and customer service skills. Utilizes strategic planning and organizational skills to streamline workflows. Knowledge of team leadership and adaptive problem-solving to meet evolving demands.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Medical Assistant- OR Schedular
Eastern NM Medical Center
Roswell, NM
04.2023 - Current
- Managed patient scheduling, ensuring efficient flow of appointments and minimal wait times..
- Managed front desk operations by efficiently checking in and out patients
- Educated patients on medication management and follow-up care instructions effectively.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Pre-Arrival Unit- Remote
Shared Services CHS
04.2021 - 04.2023
- Pre-registered patients for all procedures to facilitate efficient scheduling and enhance patient experience
- Verified and submitted authorizations to ensure compliance and streamline patient access to services
- Obtained deductible, out-of-pocket, and coinsurance amounts to inform patients of their financial responsibilities
- Developed payment plans for patients to manage healthcare costs
- Rescheduled patient appointments to accommodate scheduling conflicts
Medical Assistant
ENMMC Roswell, NM 88201
Roswell, NM
11.2019 - 04.2021
- Greet patients upon arrival
- Verify Demos and update
- Meet and greet patients
- Collected copays and outstanding balances to ensure timely payments
- Schedule appointments for patients
- Facilitate patient check-in and check-out
- Reconcile cash transactions daily
- Prepare and complete daily deposits
Practice Manager
Roswell Family Care
Roswell, New Mexico
06.2019 - 11.2019
- Ensured office opening and closing daily according to established schedules
- Manage daily staffing to ensure optimal operation of the practice
- Reviewed productivity regularly and adjusted staffing to align with practice needs
- Conduct regular staff meetings and annual performance evaluations for the administrative team
- Processed daily deposits for end-of-day collections. for End of day collections and EOB check
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed inventory by ordering all necessary office supplies. and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
MSO Billing/Coder
ENMM CHS Center
Roswell, New Mexico
09.2017 - 05.2019
- Audited patient clinic medical records for ICD-9-CM, ICD-10 CPT, and HCPCS codes, verifying compliance and accuracy in financial reporting.
- Collaborated with healthcare professionals to analyze patient data for accurate coding.
- Completed charge entry for clinic services
- Developed and maintained accurate coding for patient records to ensure compliance with healthcare regulations.
- Utilized electronic health record systems to input, retrieve, and update patient information efficiently.
Case Management
Eastern NM Medical Center
Roswell, NM
10.2016 - 08.2017
- Submitted clinical and discharge summaries to insurance companies to facilitate timely approvals
- Verified authorizations for length of stay and level of care to ensure compliance with insurance requirements
- Facilitated referrals to ensure patients received timely care.
- Entered patient data into electronic health records accurately.
- Handled denial documentation to ensure proper follow-up on claims.
- Attending Physician rounding
Insurance Verifier/Scheduling/Financial Counselor
Eastern NM Medical Center
Roswell, NM
11.2013 - 10.2016
- Verifying patients’ insurance and benefits
- Supported patient registration process during busy periods
- Updated and corrected patients’ information
- Resubmitting electronic insurance claims
- Receiving authorization for In/Outpatient procedures
- In-patient notification for Medicaid and Commercial insurance
- Collecting & Posting Cash & Credit Card payments
- Tracking Financial Contracts
- Knowledge in CPT/ICD9 coding
- Communicated effectively with insurance providers to clarify coverage details and resolve discrepancies.
- Verified insurance eligibility and benefits for patients using electronic health record systems.
Scheduling Coordinator
Comfort Keepers
Roswell, NM
09.2009 - 04.2013
- Supervise caregivers
- Design Plan Of Care for clients
- Schedule client with proper caregiver based on client’s need
- Provide clients with a filled caregiver if needed
- Approval of time off requested
- Schedule caregivers on a weekly basis
- On-call three times a month
Financial Advisor
Roswell Regional Hospital
Roswell, NM
09.2009 - 08.2010
- Updating patients’ accounts
- Resubmitting electronic insurance claims to Still Water, BCBS, UHC
- Received payment from accounts
- Assisted patients applying for Indigent funds
- Knowledge in CPT/ICD9 codes
Trauma Services Asst.
11.2008 - 09.2009
- Maintaining Trauma Registry NM database
- Maintaining all components of the registry files
- Complying statistical reports/project on monthly basis
- Knowledge in trauma codes
Registration
Eastern NM Medical Center
Roswell, NM
05.2002 - 2008
- Registered patients for in-patient and out-patient services.
- Received and processed patient co-payments at registration.
- Entered patient information and insurance details into database.
Skills
- Proficient in the following programs: Microsoft Office, Microsoft Word/Works, Excel, ERSP, Pro-Med, NM Medicaid Ecare Passport, Meditech Morrissey, HMS, Note Creator, Cerner, ALC’s
- Proficient operating the following technology: PC, office printers, copiers, fax machines, office phones, 10 Key Credit card machine
Certification
Presumptive Eligibility Determiner Certification, CPR certified, BLS Certified, Eligilibity Screening Services, CAC Certified Assister Counselor, Helping Hands, Customer Service, FEMA
Timeline
Medical Assistant- OR Schedular
Eastern NM Medical Center
04.2023 - Current
Pre-Arrival Unit- Remote
Shared Services CHS
04.2021 - 04.2023
Medical Assistant
ENMMC Roswell, NM 88201
11.2019 - 04.2021
Practice Manager
Roswell Family Care
06.2019 - 11.2019
MSO Billing/Coder
ENMM CHS Center
09.2017 - 05.2019
Case Management
Eastern NM Medical Center
10.2016 - 08.2017
Insurance Verifier/Scheduling/Financial Counselor
Eastern NM Medical Center
11.2013 - 10.2016
Scheduling Coordinator
Comfort Keepers
09.2009 - 04.2013
Financial Advisor
Roswell Regional Hospital
09.2009 - 08.2010
Trauma Services Asst.
11.2008 - 09.2009
Registration
Eastern NM Medical Center
05.2002 - 2008