Summary
Overview
Work History
Skills
Affiliations
References
Timeline
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Vanessa LaBounty

Cypress,CA

Summary

Results-driven professional with extensive experience in workload management and conflict resolution, achieving a remarkable 90% customer satisfaction rate. Expertise in interdepartmental collaboration and proficiency in Microsoft software suites enhance the ability to prioritize responsibilities effectively. Proven track record of fostering strong client relationships in dynamic environments. Aiming to leverage these skills to drive operational excellence and enhance customer experiences.

Overview

11
11
years of professional experience

Work History

Client Care Coordinator

Care Partners At Home
Irvine, CA
03.2024 - 01.2025
  • Managed and predicted scheduling requirements for a roster comprising 260 clients, achieving 90% customer satisfaction.
  • Effectively managed the scheduling and development of Personal Care Attendants (PCAs) to ensure high-quality care.
  • Executed conflict resolution strategies resulting in an 85% success rate.
  • Fostered reliable relationships with clients to enhance care quality, and secured employment by reinforcing confidence between the company and PCAs.
  • Ensured confidentiality while regularly updating client records.
  • Facilitated inter-department collaboration to enhance operational efficiency.

Event Coordinator/Volunteer

Self-employeed
Cypress, CA
05.2020 - 12.2024
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
  • Designed event themes, coordinated decorations, and created program materials to enhance the event atmosphere.
  • Analyzed data from previous events in order to improve future ones.
  • Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
  • Maintained an organized database of contacts using software applications, like MS Excel and Word documents.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.

Independent Jewelry Stylist

Premier Designs Jewelry/Self Employed
Anaheim, CA
01.2014 - 02.2019
  • Developed a flourishing direct sales operation while guiding women to create an enduring business venture of their own.
  • Managed social media account by posting images of featured jewelry pieces.
  • Arranged and led presentations of high-fashion jewelry in homes, offices, vendor events, and fundraisers.
  • Maintained meticulous records of received payments, processed purchases, and issued receipts.
  • Researched trends and initiated new fashion ideas in order to provide subject matter expertise to enhance the shopping experience for clients, putting together outfits, and providing personalized style tips.
  • Maintained records of customer purchases for future reference and follow-up communication to ensure 100% customer satisfaction.

Skills

  • Skilled in Prioritizing Multiple Responsibilities
  • Interdepartmental collaboration
  • Effective Conflict Resolution
  • Workload management
  • Proficient in Microsoft software suites
  • Customer Service-oriented
  • Information confidentiality
  • Professional and experienced

Affiliations

  • PTA Vice President and current PTA member - 2018-Present
  • Recording vocal artist for hymns ministry outreach - 1998-Present
  • Youth mentor and coordinator for weekly Bible studies - 2003-Present

References

References available upon request.

Timeline

Client Care Coordinator

Care Partners At Home
03.2024 - 01.2025

Event Coordinator/Volunteer

Self-employeed
05.2020 - 12.2024

Independent Jewelry Stylist

Premier Designs Jewelry/Self Employed
01.2014 - 02.2019

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Vanessa LaBounty