Vanessa Lacroix
Ocala
Summary
Sales and customer experience professional known for building strong client relationships, driving repeat business, and delivering personalized service that keeps people coming back. Thrives in fast-paced environments, stays calm under pressure, and confidently connects with customers to recommend the right products and services.
Overview
18
18
years of professional experience
Work History
Sales & Client Experience Specialist
Beyond Bronze
Ocala
01.2025 - Current
- Deliver a high-end, personalized client experience in an exclusive salon environment
- Build strong relationships with clients, driving repeat business, upgrades, and referrals
- Recommend premium products, memberships, and service packages based on client goals
- Increase sales through confident upselling and strong product knowledge
- Manage scheduling, client accounts, transactions, and daily operations
- Maintain a polished, welcoming environment aligned with luxury service standards
Guest Service Representative
Live Nation
Hartford
05.2023 - 10.2024
- Delivered high-volume customer service in fast-paced live event environments
- Managed guest flow, seating, and safety while maintaining a calm, professional presence
- Resolved customer concerns quickly to ensure positive experiences
- Collaborated with team members and security to support smooth event operations
Sales & Customer Experience Specialist
Exotic Image
Chicopee
03.2023 - 01.2024
- Built strong client relationships, driving repeat business and referrals
- Recommended products and services based on individual needs
- Increased sales through upselling and product education
- Managed scheduling, transactions, and inventory
Founder & Independent Sales Consultant
Massachusetts
05.2015 - 01.2024
- Built and operated a successful independent cannabis business with a loyal client base
- Generated consistent revenue through repeat clients, referrals, and personalized service
- Specialized in matching clients with the right products based on individual needs
- Created and sold products including edibles, tinctures, and topicals
- Managed all business operations including inventory, compliance, sales, and customer relationships
- Stayed current on industry regulations and trends
Pastry Chef & Event Coordinator
Johnsens Catering
Wilbraham
04.2008 - 05.2015
- Coordinated weddings and events, managing vendors, timelines, and logistics
- Designed custom menus and desserts tailored to client preferences
- Maintained high-quality production under tight deadlines
- Built strong client relationships leading to repeat business
Education
Associate Degree - Small Business Management & Pastry/Baking
Culinary Institute of Connecticut
Skills
- Sales & Upselling
- Client Retention
- Relationship Building
- Customer Experience
- POS Systems
- Inventory Management
- Problem Solving
- Communication
- Team Collaboration
- Scheduling
- Product Knowledge
Sales Highlights
- Strong track record of building repeat clientele and long-term relationships
- Confident in upselling and recommending products based on customer needs
- Thrives in fast-paced, high-volume environments
- Known for creating a positive, personalized customer experience
Timeline
Sales & Client Experience Specialist
Beyond Bronze
01.2025 - Current
Guest Service Representative
Live Nation
05.2023 - 10.2024
Sales & Customer Experience Specialist
Exotic Image
03.2023 - 01.2024
Founder & Independent Sales Consultant
05.2015 - 01.2024
Pastry Chef & Event Coordinator
Johnsens Catering
04.2008 - 05.2015
Associate Degree - Small Business Management & Pastry/Baking
Culinary Institute of Connecticut