Desiree Sosa
El Paso
Summary
High-performing professional with 8+ years of experience in customer service, sales, and client relationship management,
consistently exceeding performance benchmarks in high-volume environments. Proven ability to generate revenue, including
$60,000+ raised for nonprofit initiatives and repeated recognition as a top-ranked performer nationwide. Entrepreneur with strong
digital communication, multitasking, and client conversion skills seeking a remote role in chat support or client services.
Overview
2027
2027
years of professional experience
Work History
Owner/Client Service Specialist
Aggrandized Beauty
01.2021 - Current
- Managed business operations, scheduling, and client communication
- Maintained high satisfaction and retention
- Handled multiple client interactions and documentation
Fundraising & Sales Specialist (Contract)
Children's Nonprofit / AGC (AT&T; Campaign)
02.2025 - 03.2026
- Raised $60,000+ in donations within 9 months
- Averaged 50+ conversions monthly
- Ranked #1 in the U.S. multiple times
Customer Service Representative (FEMA Project)
Thomas L. Cardella & Associates
08.2023 - 04.2024
- Managed high-volume support and resolved complex issues
- Maintained compliance and detailed records
General Manager
Dollar General
Roswell
04.2017 - 09.2019
- Led store operations, staff performance, and customer service
- Oversaw daily store operations and maintained high standards of customer service.
- Managed inventory control and ensured accurate stock levels on the sales floor.
Sales Representative
Verizon Wireless
02.2015 - 09.2017
- Handled 60+ daily interactions and exceeded sales goals
- Resolved billing, technical, and account issues
Caregiver
Beehive Homes Assisted Living
Roswell
- Assisted residents with daily living activities and personal care tasks.
- Maintained a clean and safe environment for all residents.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Assistant Manager
Applebee's Grill + Bar
Roswell
- Assisted in managing daily operations and staff scheduling.
- Trained new team members on service standards and restaurant protocols.
- Supported management in achieving operational efficiency during peak hours.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Goddard High School
Microblading & Mircoshading - Certified Permanent Makeup Technician Training
Brow Beats
Dallas , Tx Skills
- Customer Service
- Live Chat
- Sales & Upselling
- Multitasking
- Problem Solving
- CRM & Digital Tools
- Risk Management
- Time Management
- Microsoft Office
- Documentation & Accuracy
- Team Leadership
- Microsoft office (Excel, Word, & Spreadsheet)
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Fundraising & Sales Specialist (Contract)
Children's Nonprofit / AGC (AT&T; Campaign)
02.2025 - 03.2026
Customer Service Representative (FEMA Project)
Thomas L. Cardella & Associates
08.2023 - 04.2024
Owner/Client Service Specialist
Aggrandized Beauty
01.2021 - Current
General Manager
Dollar General
04.2017 - 09.2019
Sales Representative
Verizon Wireless
02.2015 - 09.2017
Caregiver
Beehive Homes Assisted Living
Assistant Manager
Applebee's Grill + Bar
High School Diploma -
Goddard High School
Microblading & Mircoshading - Certified Permanent Makeup Technician Training
Brow Beats