Vanessa Lade
Summary
Highly qualified, bilingual worker focused professional with several years of successful experience in positions of increasing responsibility and duties. Operates with a strong sense of urgency and thrives in a fast paced environment. Seeking a challenging and stimulating position which offers plenty of scope for initiative and career advancement.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Aldi
08.2024 - Current
- Unloaded materials by hand or with equipment to help team meet work demands.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Operated forklift to transport goods throughout warehouse.
- Relocated goods from dock area to appropriate storage locations.
Intake Correctional Officer
Florida Department Of Corrections
Okeechobee
06.2022 - 09.2023
- Oversee and monitor the activities of the intake and release areas.
- Obtain transport roster of all offenders incoming to the facility.
- Complete all daily information forms necessary in processing offenders in/out of the facility.
- Update computer upon arrivals/departures of offenders.
- Update count board upon arrival/departure of offenders and operate a photo printer for offender ID.
- Ensure all arriving offenders receive appropriate identification, including ID and wristband.
- Notify necessary departments (Medical, Inmate Trust Fund, Security) of pending incoming/outgoing offenders.
- Keep and submit detailed reports on prison behavior and conduct.
Order Fulfillment Specialist
Amazon
Port Saint Lucie
10.2022 - 05.2023
- Responded to all customers via email or live chat and updated knowledge on all orders.
- Evaluated all orders and ensured accuracy of all forms and informed management for all incomplete orders and verified all client information to deliver all products.
- Determined all product requirements and prepared required paperwork, managed inventory and identified the correct product and packed it for shipment.
- Prepared all manifests and applied appropriate labels to all boxes and ensured efficient transfer of all completed orders.
- Evaluated all complete orders to maintain accuracy and prepared documents for all inventory levels and placed replenishment requests as required.
- Assisted in training new warehouse employees.
Email/Live Chat Representative
Mass Markets
Remote
01.2021 - 07.2021
- Responded and helped guests in a timely manner via Live Chat.
- Assisted with answering questions and troubleshooting for online opportunities
- Created records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Contributed to a productive and happy work environment, dedicated to the satisfaction of the client.
- Scheduled and confirmed appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Customer Service Representative
Walmart
Fort Pierce
02.2020 - 09.2020
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided technical support and troubleshooting assistance for customers experiencing difficulties with their electronic purchases.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FLSkills
- Communicative
- Time Management
- Organization
- Record-Keeping
- Online Enrollment
- Data Analysis
- Strategic
- Critical Thinking
- Complaint Resolution
- Software Programs/Technology
- Outlook
- Zendesk
- Teams
- Collaborative
- Finance Solutions
- Customer Resolution
- Account Management
- Documentation
- Presentation
- Customer service
- Team collaboration
- Conflict resolution
- Data entry
- Self-motivated and disciplined
- Microsoft Excel
Timeline
Warehouse Worker
Aldi
08.2024 - Current
Order Fulfillment Specialist
Amazon
10.2022 - 05.2023
Intake Correctional Officer
Florida Department Of Corrections
06.2022 - 09.2023
Email/Live Chat Representative
Mass Markets
01.2021 - 07.2021
Customer Service Representative
Walmart
02.2020 - 09.2020
High School Diploma -
Fort Pierce Westwood High School