Vanessa Laguna
Santa Ana
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support goals.
Overview
8
8
years of professional experience
Work History
Asset Protection Agent
Nordstrom Rack
Costa Mesa
02.2025 - Current
- Monitored surveillance systems to detect suspicious activities and prevent theft.
- Conducted investigations into shoplifting incidents, apprehending suspects and recovering merchandise.
- Prepared detailed reports on investigations, including evidence and corrective action recommendations.
- Analyzed data from CCTV, sales records, and incident reports to identify loss prevention trends.
- Collaborated with Loss Prevention team on investigations and special projects to enhance security.
- Tracked inventory levels regularly to identify discrepancies and investigate potential theft issues.
- Maintained detailed records of incidents, investigations, evidence collected, and outcomes.
- Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
Associate
In-N-Out Burger
Costa Mesa
08.2024 - Current
- Complete day-to-day duties accurately and efficiently.
- Work successfully with a diverse group of coworkers to accomplish goals and address issues.
- Communicate continuously and effectively with the entire team to ensure fast, friendly service.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Asset Protection Investigator
Saks OFF 5TH
Orange
06.2024 - 01.2025
- Monitored CCTV systems to detect internal and external theft incidents.
- Engaged with employees to promote awareness of asset protection strategies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Prepared detailed incident reports documenting all theft occurrences.
Loss Prevention Supervisor
Uniqlo USA
Costa Mesa
09.2023 - 04.2024
- Monitored for theft, identifying shoplifters and dishonest behavior.
- Investigated internal theft using specialized loss prevention systems.
- Developed reports detailing findings from investigations for management review.
- Collaborated with the District Manager to conduct interviews addressing theft incidents.
- Executed comprehensive store audits to assess loss prevention measures.
- Supervised cash transactions, investigating discrepancies rigorously.
- Trained staff on effective theft prevention techniques and emergency response protocols.
- Developed loss prevention strategies in partnership with management.
Asset Protection Associate
JCPenney
Santa Ana
11.2021 - 09.2023
- Monitored CCTV systems to detect internal and external theft incidents.
- Prepared detailed incident reports for all thefts and attempts.
- Conducted investigations on returns and transactions to identify fraud.
- Trained staff on security protocols and emergency response procedures.
- Assisted law enforcement with investigations and reporting processes.
- Completed comprehensive store audits to ensure compliance.
- Collaborated with Asset Protection Manager on internal interviews.
- Participated in team huddles and store safety meetings to enhance awareness.
Service Advocate/Target Secrurity Specialist
Target
Costa Mesa
08.2017 - 01.2021
- Provide guest service as best as possible
- Processed returns and exchanges according to store policy
- Promote Target red card
- Complete any other tasks upon request
- Standing supervisor
- Deterred criminal activity and general misconduct by providing visible security presence.
- Maintained high levels of alertness throughout shifts.
- Review CCTV and investigate incidents in order to write reports.
Education
Associates Degree - Psychology, Criminal Justice
Santa Ana College
Santa Ana, CA05.2022
Bachelor's Degree - Criminology, Law, and Society
University of California Irvine
Irvine, CA08.2021
Skills
- Microsoft Office
- Avigilon
- Agilence
- ExacqVision
- Genetec
- ThinkLP
- APIS
- American Dynamics
- Oracle
- Data analysis
- Incident investigation
- Effective communication
- Report writing
- Incident reporting
- Interrogation and interviewing
- Team Training
- Conflict resolution
- Evidence handling
Languages
Spanish
Native/ Bilingual
Timeline
Asset Protection Agent
Nordstrom Rack
02.2025 - Current
Associate
In-N-Out Burger
08.2024 - Current
Asset Protection Investigator
Saks OFF 5TH
06.2024 - 01.2025
Loss Prevention Supervisor
Uniqlo USA
09.2023 - 04.2024
Asset Protection Associate
JCPenney
11.2021 - 09.2023
Service Advocate/Target Secrurity Specialist
Target
08.2017 - 01.2021
Associates Degree - Psychology, Criminal Justice
Santa Ana College
Bachelor's Degree - Criminology, Law, and Society
University of California Irvine
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