Vanessa Lagunas
Las Vegas,NV
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Moving Company Texas
Dallas, Texas
06.2022 - 01.2023
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
Server
Rira Irish pub
Las Vegas, Nevada
08.2021 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Valley High School
Las Vegas, NV05-2019
Skills
- Account updating
- Product Upselling
- Product Knowledge
- Call handling
- Problem-solving skills
- Bilingual
- Fast learner
- Friendly
Timeline
Call Center Representative
Moving Company Texas
06.2022 - 01.2023
Server
Rira Irish pub
08.2021 - 05.2022
High School Diploma -
Valley High School