Vanessa Lee
Harper Woods,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Unit Assistant
Henry Ford Hosptial
03.2024 - Current
- Organized patient records by established protocols.
- Provided administrative support to the nursing team and other healthcare professionals.
- Maintained accurate documentation of patient information and medical records.
- Processed orders for supplies, equipment, and medications.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Greeted patients upon arrival and provided assistance as needed.
- Entered data into electronic health record systems accurately and efficiently.
- Performed basic clerical duties such as filing, photocopying, and faxing.
Quality Control Specialist
Big 3 Sur Form Division
03.2017 - 02.2020
- Performed detailed inspections of incoming materials, ensuring they met the required standards.
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Analyzed data from quality assurance testing to determine if products met specifications.
Customer service manager
Burlington
08.2014 - 03.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
Cyber Security
Macomb Community College
11.2024
Phlebotomy
NexCare Career Institute
09.2024
Medical Assistant/Hemodialysis
Lawton Career Institute
05.2012
Skills
- Data Confidentiality
- Microsoft Office expertise
- Patient care delivery
- Travel Arrangements
- Behavioral Management
- Quality Control
Professionalachievements
Autism Awareness, Helped organize an awareness walk
Timeline
Unit Assistant
Henry Ford Hosptial
03.2024 - Current
Quality Control Specialist
Big 3 Sur Form Division
03.2017 - 02.2020
Customer service manager
Burlington
08.2014 - 03.2017
Cyber Security
Macomb Community College
Phlebotomy
NexCare Career Institute
Medical Assistant/Hemodialysis
Lawton Career Institute
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