Vanessa Leighton
Professional Makeup Artist, Master Stylist
Aspen,CO
Summary
Methodical Makeup Artist with 20 years of experience and track record of providing exceptional customer service and satisfaction. Bringing substantial knowledge regarding natural beauty, glamour, airbrush and special effects makeup applications. Energetic, flexible, reliable and creative.
Overview
22
22
years of professional experience
Work History
Professional Makeup Artist
Self Employed
Aspen, CO
03.2003 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Performed full makeup applications to neumerous clients per week.
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for outings, proms, weddings, and other special occasions and events.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
Front Desk Associate
Mountain Chalet
Aspen, CO
11.2020 - 11.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Explained details regarding property to acclimate patrons to resort environment.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and offered details to assist patrons.
Lash Technician, Master Stylist
Sherry Achi Skin Therapy Clinic
Aspen, CO
03.2019 - 03.2021
- Recommended lash styles to complement client's face, lifestyle and preferences.
- Preformed lash and brow treatments (tint and lift) using modern technology.
- Sanitized work station, sterilized tools and equipment after each client to maintain salon safety and cleanliness standards.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Managed bookings to form bonds with loyal customers and remember style preferences.
- Scheduled, confirmed and carried out lash services at salon.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assisted clients in selection of lash length and color to create desired effects.
- Serviced high-profile clients with intricate techniques.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Completed in-home services for elderly clients unable to travel to salon.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Education
Certification - Lash Artistry
Xtreme Lashes Academy of Lash Artistry
Denver, CO03.2019
Certification - Interior Design
Interior Designers Institute
Newport Beach, CA10.2003
Certification - Master Aesthetician
Le Melange Academy of Hair
Napa, CA06.2002
High School Diploma -
Aspen High School
Aspen, CO05.2002
Skills
- Beauty Treatment Recommendation
- Workstation Cleaning
- Manual and Finger Dexterity
- Tool, Equipment and Surface Sanitizing
- Relationship Building
- Eyebrow Shaping
- Cash Register Operation
- Physical Stamina
- Payment Processing
- Supply Ordering and Maintenance
- Adaptable to Changing Client Needs
- Customer Consultation
- Creativity and Originality
- Social Perceptiveness
- Persuasion and Personal Influence
- Time Management
Timeline
Front Desk Associate
Mountain Chalet
11.2020 - 11.2021
Lash Technician, Master Stylist
Sherry Achi Skin Therapy Clinic
03.2019 - 03.2021
Professional Makeup Artist
Self Employed
03.2003 - Current
Certification - Lash Artistry
Xtreme Lashes Academy of Lash Artistry
Certification - Interior Design
Interior Designers Institute
Certification - Master Aesthetician
Le Melange Academy of Hair
High School Diploma -
Aspen High School