Katharine Hernandez
Plymouth,MI
Summary
I am meticulous about detail in every area of my work. I feel clients should get exactly what they pay for and more. I love to go above and beyond to assure my client/customer feels like they are the most important person in my chair.
Listening to exactly what the client wants is a must. If I, professionally, have a different idea, or think something will look better, I work with the client to 'customize' a look that incorporates their vision.
Customer satisfaction is everything to me. I have learned that if someone feels like you care, they will come back. I have created and maintained an excellent reputation for meeting client's requests and expectations.
Overview
20
20
years of professional experience
Work History
Owner/Stylist/Professional Makeup Artist
Beauty Bar And Boutique
02.2016 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Applied makeup in accordance with clothing style.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Styled hair and makeup for customers for special events and occasions.
- Kept detailed records of customer information and services provided.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Advanced Cosmetologist
Spa Agio
07.2012 - 02.2020
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Performed manicures, pedicures, paraffin wax treatments and full nail sets.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Performed consultations for patients before scheduling treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Developed individualized, therapeutic skin care programs.
- Handled busy schedules and stayed on top of key deadlines.
- Notified supervisor of supply needs to maintain stock of necessary items.
Certified Nurses Assistant
West Hickory Haven
06.2003 - 06.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Associate of Applied Science - Small Business Administration And Management
Oakland Community College
No Degree - Cosmetology
Michigan College of Beauty - Troy, Inc.
Troy, MI09.2002
High School Diploma -
Milford High School
Highland, MI 05.2001
Skills
- Supply Ordering and Maintenance
- Originality and Creativity
- Eyebrow Shaping
- Special Occasion Makeup Application
- New Technique Development
- Shampooing and Conditioning
- Hair and Face Analysis
- Adaptable to Changing Client Needs
- Hair Cutting and Trimming
- Skin Condition Diagnosis and Treatment
- Problem Anticipation and Resolution
- Hairpiece Shaping
- Inventory Management Procedures
- Assessing Outcomes
- Hair Straightening and Curling
- Digital Recordkeeping
- Customer Consulting
- Work Station Cleaning
- Maintaining Clean Work Areas
- Color Composition
- Scalp Care
- Clipper and Trimmer Operation
- Facial Hair Removal
- Tool, Equipment and Surface Sanitizing
- Makeup Application
- Beauty Treatment Recommendation
- Styling Suggestions
- Airbrushing Application
- Skin tone Management
- Beauty Transformations
- Fashion Shows
- Application Techniques
- Consultative Techniques
- Credit Card Payments
- Beauty Trends
- Hair Extensions
- Industry Standards
- Group Classes
- Hair Coloring Techniques
- Color Matching
- Providing Feedback
- Hair Thinning
- Dye and Tint Application
- Setting Up Booths
- Cosmetology Principles Knowledge
- Effective Customer Communication
- Extension Installations
- Detailed Instruction
- Word Processing
- Services Marketing
- Workflow Efficiency
- Makeovers
- Detail-Orientated
Websites
Timeline
Owner/Stylist/Professional Makeup Artist
Beauty Bar And Boutique
02.2016 - Current
Advanced Cosmetologist
Spa Agio
07.2012 - 02.2020
Certified Nurses Assistant
West Hickory Haven
06.2003 - 06.2012
Associate of Applied Science - Small Business Administration And Management
Oakland Community College
No Degree - Cosmetology
Michigan College of Beauty - Troy, Inc.
High School Diploma -
Milford High School
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