Vanessa Lewis
Elk Grove,CA
Summary
Writing and library professional with strong background in content development and quality assurance. Skilled in copyediting, proofreading, and managing independent workflows to meet tight deadlines. Known for interpersonal skills and organization with a strong focus on collaboration. Brings keen attention to detail, excellent communication skills, and a passion for all aspects of storytelling.
Overview
13
13
years of professional experience
Work History
Library Technician
EGUSD | Valley High School
02.2023 - Current
- Assists patrons in locating materials, enabling them to conduct research more effectively.
- Participates in staff meetings, contributing valuable input towards improvement of library services and operations.
- Ensures a welcoming environment by maintaining clean and orderly spaces within the library.
- Mitigates librarian workload by independently managing basic patron requests and locating materials.
- Processes incoming materials efficiently, expediting their availability for patron use.
- Enhances student experience by providing efficient customer service and assistance with various resources.
- Provides technical support to patrons using computers, printers, and other equipment within the facility.
- Continually updates knowledge of current industry trends through professional development workshops and training seminars.
- Processes customer fines and educated individual patrons on ways to minimize future charges.
- Trains student assistants, ensuring they were familiar with library policies and procedures for optimal performance.
- Keeps library shelves and printed materials well-stocked and organized according to established system.
- Plan and set up attractive and informative library displays.
- Research new library materials and age appropriate book trends to maintain updated library collection.
Procedure Writer
Golden 1 Credit Union
05.2019 - 12.2021
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Followed company policies and guidelines to craft thorough, well-written documents.
- Translated complex technical information into accessible, user-friendly procedures for staff use.
- Tailored writing style and tone to match internal style guide.
- Collaborated with and implemented feedback from staff and subject matter experts.
- Improved document accuracy by meticulously proofreading and editing various types of content including procedures, policies, emails, and digitally provided content.
- Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
- Maintained high levels of confidentiality while handling sensitive documents for various clients.
Training and Communications Analyst
California State Teachers’ Retirement System
12.2011 - 05.2019
- Increased staff understanding of department goals through monthly, email newsletters.
- Conducted thorough research to provide accurate and informative procedures and policies for staff use.
- Simplified technical documentation to enhance readability and employee comprehension.
- Enhanced overall content quality by proofreading, editing, and revising articles for accuracy and clarity.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet strict deadlines without sacrificing quality.
- Built strong relationships with subject matter experts, incorporating their insights into the training of new staff.
- Authored and edited various written communications for both internal and external use.
- Streamlined workflow by implementing efficient processes for project requests submissions and review.
- Proofread, edited, and evaluated content to ensure it aligned with established policies and the internal styleguide.
Education
High School Diploma -
Sheldon High School
Sacramento, CA01.2006
Skills
- Microsoft Word (track changes)
- Google Docs (suggestions)
- Adobe Acrobat
- Proofreading, copyediting, formatting
- Document Management
- Fact-Checking and Research
- Merriam-Webster
- Chicago Manual of Style
- AP Style
Timeline
Library Technician
EGUSD | Valley High School
02.2023 - Current
Procedure Writer
Golden 1 Credit Union
05.2019 - 12.2021
Training and Communications Analyst
California State Teachers’ Retirement System
12.2011 - 05.2019
High School Diploma -
Sheldon High School
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