Vanessa Luna
Salem
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Highly experienced interpreter with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Gifted Interpreter with aptitude for conveying emotion, style and content of spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 20 years of experience.
Overview
11
11
years of professional experience
Work History
Instructional Assistant
Salem Keizer School District
Salem
11.2024 - Current
- Distributed textbooks, workbooks, papers, and pencils to students.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Tutored students in course material to improve comprehension.
- Provided classroom support throughout planned instruction and individual lessons.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
Delivery Specialist
Amazon
03.2021 - Current
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Maintained accurate logs of deliveries and trips, proving details to Amazon at end of shifts.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Reported customer questions, issues and complaints to management.
- Interpreted maps and followed written and verbal directions.
- Tracked delivery information, mileage and fuel use while on shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery
Server/Bartender
Red Robin
Salem
03.2020 - 04.2025
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Set up tables in between patrons to reduce wait times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Waitress
La Hacienda Real
Keizer
02.2014 - 12.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Took orders for food and drinks and delivered them to guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Interpreter
Professional Interpreters
04.2020 - 09.2022
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided language translation and customer service skills to clients in health industry.
- Attended training programs to improve professional knowledge and interpretation skills.
- Attended video call meetings to provide accurate consecutive translations of conversations between members.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Supported student education by accompanying non-english speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Stayed current on new expressions and cultural changes impacting language translation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Hostess
Red Lobster
11.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Recorded available tables after seating each party using specialized seating software.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Unpackaged lobsters
Waitress
Casamigos
04.2017 - 08.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Mckay High School
Salem, OR2016
Skills
- Conflict Resolution techniques
- Customer Satisfaction
- Operational Efficiency
- Accurate Money Handling
- Sales Expertise
- Dining Customer Service
- Price Memorization
- Social Perceptiveness
- Complex Problem-Solving
- Time Management
- HIPAA Guidelines
- Spanish Interpreting
- Active Listening
- Critical Thinking
- Lesson planning
- Customer service
- Menu knowledge
- Time management
- Cash handling
- Attention to detail
- Customer engagement
- Strong work ethic
- Fast paced environment adaptability
Languages
Spanish,English, American Sign Language
Timeline
Instructional Assistant
Salem Keizer School District
11.2024 - Current
Delivery Specialist
Amazon
03.2021 - Current
Interpreter
Professional Interpreters
04.2020 - 09.2022
Server/Bartender
Red Robin
03.2020 - 04.2025
Hostess
Red Lobster
11.2019 - 04.2020
Waitress
Casamigos
04.2017 - 08.2019
Waitress
La Hacienda Real
02.2014 - 12.2022
High School Diploma -
Mckay High School