Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vanessa McCoy

Woodstock,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

School Custodian

Cherokee County Schools
Canton, GA
03.2022 - 05.2024
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.

Independent Contractor

Instacart
Atlanta, GA
02.2018 - 03.2022
  • Provided in-depth information on product features so customers could make educated buying decisions
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Provided technical assistance to clients in using products or services.

Warehouse Associate

Amazon
Jefferson, GA
07.2019 - 01.2022
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
  • Monitored staff performance to ensure adherence to customer service standards.

Assistant Teacher/Floater

Sunbrook Academy
Woodstock, GA
05.2019 - 09.2021
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Supported student-led discussions and presentations.
  • Attended faculty meetings as requested by the lead teacher.

Census Field Supervisor

Census Bureau
Atlanta, GA
05.2019 - 09.2021
  • Completed projects milestones on time by keeping team members on task and operating with efficiency
  • Monitored timelines, set up order of operations and managed field schedules
  • Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.

Team Development Coach

McDonald's Restaurant
Woodstock, GA
01.2021 - 07.2021
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.

Education

Certification - Surgical Technology

Kennesaw State University
Kennesaw, GA
05-2025

High School Diploma -

Elizabeth Andrews High School
12.2012

Skills

  • Data Entry
  • Complaint resolution
  • Paperwork Processing
  • Skills Development
  • Professional Development
  • Student and faculty communication

Certification

  • Certified Project Manager, 01/01/22, Present
  • Food Handler Certification

Timeline

School Custodian

Cherokee County Schools
03.2022 - 05.2024

Team Development Coach

McDonald's Restaurant
01.2021 - 07.2021

Warehouse Associate

Amazon
07.2019 - 01.2022

Assistant Teacher/Floater

Sunbrook Academy
05.2019 - 09.2021

Census Field Supervisor

Census Bureau
05.2019 - 09.2021

Independent Contractor

Instacart
02.2018 - 03.2022

Certification - Surgical Technology

Kennesaw State University

High School Diploma -

Elizabeth Andrews High School

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