Vanessa Maisonet
Levittown,NY
Summary
Organized administrative professional with a B.A. in Criminology and over 10 years of experience in high-volume healthcare and client service offices. Expertise in document preparation, records management, and regulatory compliance. Proven ability to coordinate services and handle sensitive information effectively. Seeking an entry-level Paralegal or Legal Assistant position to enhance legal service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Support Associate
Northwell Health
East Meadow, NY
03.2022 - Current
- Scheduled appointments, facilitating client intake and coordinating services.
- Managed high-volume phone communications, ensuring efficient internal routing.
- Prepare reports, correspondence, and departmental documentation.
- Maintain confidential records in compliance with privacy regulations.
- Processed payments while overseeing office inventory management.
Clinical Services Associate
Fidelis Care – Medicare
Rego Park, NY
08.2017 - 03.2021
- Coordinated care plans, enhancing communication between clients and providers.
- Conducted outreach, supporting case managers in tracking documentation for improved case management.
- Delivered educational materials to enhance knowledge of compliance requirements.
- Maintained organized filing systems and confidential records.
- Facilitated enrollment processes, ensuring compliance with Medicare regulations and policies.
Call Center Representative
Fidelis Care - Medicare / Medicaid
Rego Park, NY
01.2014 - 08.2017
- Managed high-volume inquiries on benefits, authorizations, and eligibility to ensure comprehensive support for clients.
- Verified CPT codes and processed provider updates.
- Directed complicated issues to appropriate departments for further handling.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted clients in understanding Medicare / Medicaid options and benefits, ensuring clarity and satisfaction.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY05-2025
Associate of Science - Criminal Justice
LaGuardia Community College
Long Island City, NY06-2014
Skills
- Administrative Support
- Regulatory Compliance
- Document management
- Records confidentiality
- Calendar & Appointment Management
- Client communication
- Microsoft Office skills
- Bilingual support
Certification
- CITI Program Certification – May 2025
- Research ethics, compliance, and human subjects protections
Languages
Bilingual: English & Spanish
Timeline
Administrative Support Associate
Northwell Health
03.2022 - Current
Clinical Services Associate
Fidelis Care – Medicare
08.2017 - 03.2021
Call Center Representative
Fidelis Care - Medicare / Medicaid
01.2014 - 08.2017
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
LaGuardia Community College