Vanessa Martinez
Crosby,TX
Summary
Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.
Overview
3
3
years of professional experience
Work History
Front Desk
Legacy Community Health
Houston, Texas
01.2024 - Current
- Ensured a welcoming and helpful experience by greeting and checking in patients
- Coordinated with medical staff to optimize workflow by scheduling and managing patient appointments
- Accurately and confidentially maintained and updated patient records
- Processed payments, verified insurance information, and assisted with billing inquiries
- Delivered exceptional customer service by addressing patient concerns and directing them to the most suitable resources
Server
Pluckers Wing Bar
Pasadena, Texas
11.2022 - 05.2024
- Able to meet Pluckers guest service standards while upselling food and alcohol items
- Able to use POS system and learn Aloha to ring in orders and process checks
- Knowledge of TABC standards and protocol
- Able to accept different types of payment and make change
- Maintain specific side-work and closing duties as required
- Report to work in a neat and clean uniform
- Complies with established sanitation standards, personal hygiene and health standards
- Observes proper food preparation and handling techniques
- Stores food properly and safely, marking the date and item
- Keeps work area neat and clean at all times
Merchandise
Lowes
Houston, Texas
02.2022 - 05.2023
- Keep Lowe's retail stores prepped with the newest merchandise, helpful product displays, and the latest pricing and signage
- Help customers find the right products consistently, quickly, and easily
- Organize store merchandise with customer and business goals in mind
- Collaborate with vendors and associates to support customer and store needs
- Create eye-catching product displays at our retail locations
- Follow detailed merchandising project plans
- Complete merchandising resets
- Rotate and price store merchandise
- Work with vendors, and support and review their work
Education
Bachelor of Science - Accounting
University of Houston- Clear Lake
Houston, TX08-2026
Associates - Business
San Jacinto Central College
Pasadena, Texas06.2024
High School Diploma -
Channelview High School
Channelview, TX06-2021
Skills
- Point of sale (POS) system
- Cash handling
- Microsoft proficiency
- Oral and written communication
- Attention to detail
- Time management
- Good Telephone Etiquette
- Customer service
- Flexible and adaptable
Languages
Bilingual in Spanish
Timeline
Front Desk
Legacy Community Health
01.2024 - Current
Server
Pluckers Wing Bar
11.2022 - 05.2024
Merchandise
Lowes
02.2022 - 05.2023
Bachelor of Science - Accounting
University of Houston- Clear Lake
Associates - Business
San Jacinto Central College
High School Diploma -
Channelview High School