Vanessa Martinez

Experienced in managing both accounts payable and accounts receivable functions, including processing vendor invoices, confirming billing accuracy, posting payments, and maintaining organized financial records. Supports daily operations by reviewing and coding invoices, preparing payment batches, reconciling account discrepancies, and communicating with vendors and clients to resolve questions. Handles outgoing payments and incoming balances with consistent accuracy, bilingual communication, and strong follow-through. Maintains detailed digital and physical filing systems, assists with weekly aging reports, and ensures timely follow-up on outstanding accounts to keep financial workflows running smoothly.

• Handled high‑volume phone calls, scheduled and confirmed hotel reservations, and provided clear support for client questions. Managed organized filing systems, created Excel spreadsheets to coordinate service schedules for internal employees, and collected and confirmed invoices with consistent accuracy. Demonstrated strong communication, attention to detail, and reliable follow‑through in daily administrative tasks, ensuring smooth operations and positive client interactions.

• Assisted in the preparation and filing of income tax returns for individuals. Completed invoicing, bank reconciliation, and 1099-misc preparation tasks for small business clients. Received and routed all incoming client phone calls to the appropriate personnel within the office. Performed client pre screening interviews and confirmed that all clients were aware of their taxes.

• Managed high volumes of inventory, including store supplies and currency kept in the safe, while maintaining accurate records for inventory, personnel, orders, and daily operations. Assisted customers by providing clear information, resolving concerns, and ensuring a positive service experience. Counted and balanced cash drawers at the start of each shift, verified signatures for check‑cashing, and processed payments by cash, check, and credit card with consistent accuracy. Demonstrated strong attention to detail, reliability, and trustworthiness in all financial and customer‑facing responsibilities.

• Answered incoming patient calls, directed them to the appropriate departments, and documented clear, accurate messages for clinical staff. Supported daily front office operations by checking patients in and out, verifying insurance coverage, scheduling appointments, and assisting with general inquiries. Scanned and uploaded patient documents into the system with attention to clarity and proper record placement. Demonstrated strong attention to detail, reliable communication, and technical accuracy in all tasks, contributing to smooth patient flow and efficient clinic operations.