Vanessa Mateo
Kissimmee,FL
Summary
Retired law enforcement professional with over 10 years in public service, complemented by experience in tax preparation and small business operations. Demonstrates strong leadership, effective communication, and adept problem-solving abilities. Proven track record in client relations and compliance management.
Overview
2027
2027
years of professional experience
Work History
Owner & Tax Preparer
V&H Multiservices LLC
01.2024 - Current
- Founded and managed tax preparation and business services company.
- Prepared individual tax returns and assisted clients with tax-related matters.
- Cultivated strong client relationships while managing daily business operations.
- Managed daily operations for diverse service offerings at V&H Multiservices LLC.
- Created educational tax materials and offered customer support to enhance client understanding.
- Obtained insurance adjuster license to ensure compliance with industry regulations.
- Executed social media marketing strategies to strengthen brand presence and increase revenue.
Tax Preparer
Tax Office
Orlando, Florida
01.2023 - 01.2024
- - Prepared tax returns, ensuring thorough review of financial documents for accuracy and completeness.
- - Maintained accuracy and compliance with regulations, contributing to quality assurance in tax preparation.
- - Assisted clients in understanding tax questions and navigating filing requirements to ensure compliance.
- 1 Year
Police Officer (Retired)
NYPD
New York, New York
07.2008 - 04.2019
- - Responded to emergencies, ensuring public safety and providing critical assistance to citizens in distress.
- - Conducted thorough investigations and prepared comprehensive reports to support legal processes.
- Patrolled assigned areas to deter crime and enhance community safety.
- Enforced local laws, ordinances, and regulations consistently and fairly.
- Conducted traffic stops and issued citations for violations of traffic laws.
- Prepared detailed reports documenting incidents and police activity for review.
- - Worked collaboratively with community members and agencies.
- Collaborated with local agencies to address community concerns, fostering positive relationships and enhancing community trust.
- - Demonstrated leadership, professionalism, and sound judgment.
- Attended training sessions to stay updated on policing techniques and best practices.
- Domestic Violence Officer,
Front Desk Associate
Tax Office
- - Delivered administrative support and customer service, enhancing client satisfaction.
- - Coordinated client appointments and facilitated office communications to ensure smooth operations.
- - Maintained accurate records and supported office operations to streamline workflow.
Education
Bachelor's Degree - Criminal Justice
Monroe College
Bronx, NY04-2008
Skills
- Tax Preparation, Client Relations, Business Management, Tax compliance, Report Writing, Customer Service, Compliance, Administrative Support, Leadership, Problem Solving, Communication, Record Management, Insurance adjusting
- Communication
- Problem Solving
- Conflict resolution
- Customer support
- Customer Service
- Relationship management
- Leadership
- Time management
- Record Management
- Business administration
- Small business management
- Client service
Timeline
Owner & Tax Preparer
V&H Multiservices LLC
01.2024 - Current
Tax Preparer
Tax Office
01.2023 - 01.2024
Police Officer (Retired)
NYPD
07.2008 - 04.2019
Front Desk Associate
Tax Office
Bachelor's Degree - Criminal Justice
Monroe College