Vanessa McCann
Poulsbo,WA
Summary
Analytical and detail-oriented professional with experience in data and records management, operational support, compliance, and process improvement. Skilled in analyzing performance information, maintaining accurate records, coordinating competing priorities, and resolving operational issues in high-volume environments. Holds an Associate of Arts in Psychology with a 3.94 GPA and experience supporting healthcare operations, customer service, and administrative processes.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dental Assistant
PDS Healthcare
Silverdale, Washington
06.2026 - Current
- Communicated with patients, providers, and staff to clarify requirements and resolve issues, enhancing patient satisfaction.
- Maintained accurate patient records and updated information efficiently.
- Recorded treatment appointments and informed patients of planned procedures, ensuring clear understanding and reducing appointment confusion.
- Followed standardized policies for patient privacy, safety, and infection control.
- Executed order signing processes, ensuring compliance with office protocols to maintain operational integrity.
- Adapted quickly to new database systems in a high-production environment.
- Balanced competing demands while ensuring accuracy and service quality.
Hostess/Server
Sawatdee Thai Restaurant
Bainbridge Island, Washington
10.2023 - 09.2024
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Executed opening and closing procedures, ensuring operational readiness and efficiency.
- Maintained financial accuracy through meticulous reconciliation of cash register transaction records.
- Ensured compliance with health codes and regulatory standards for safety and sanitation.
- Adhered to established policies and procedures, including workplace safety regulations.
- Resolved unexpected operational issues by assessing priorities and communicating solutions effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Internship Student
Kingston Dental
Kingston, WA
05.2026 - 05.2026
- Improved patient care by providing comfort and addressing questions during visits, leading to increased patient satisfaction.
- Analyzed key performance indicators to identify strategies for practice improvement, enhancing overall operational effectiveness.
- Assisted dental staff in patient scheduling and managing appointments efficiently.
- Collaborated with team members to streamline daily operations of the practice, contributing to a more efficient workflow.
Education
Dental Assisting - Certification
Bremerton Dental Assistant School
Bremerton, WA05-2026
Associate of Arts - Psychology
Olympic College
Bremerton, WA06-2025
Some College (No Degree) - Clinical Psychology
University of Washington
Seattle, WASkills
- Dental software proficiency
- Medical records management
- Patient record maintenance
- Infection control procedures
- Patient care coordination
- Customer service and support
- Data confidentiality
- Team collaboration
Certification
- Dental Assisting Certification -Bremerton Dental Assistant School -issued May 30, 2026
- HIPAA Training Certificate -Bremerton Dental Assistant School -issued May 30,2026
- OSHA Certification -Bremerton Dental Assistant School -issued May 30,2026
- Driver's License -Department of Licensing -issued July 1, 2025
- Food Handlers Permit -Kitsap Public Health District -issued April 9, 2026
- Basic Life Support Certification -American Heart Association -issued March 28, 2026
Timeline
Dental Assistant
PDS Healthcare
06.2026 - Current
Internship Student
Kingston Dental
05.2026 - 05.2026
Hostess/Server
Sawatdee Thai Restaurant
10.2023 - 09.2024
Dental Assisting - Certification
Bremerton Dental Assistant School
Associate of Arts - Psychology
Olympic College
Some College (No Degree) - Clinical Psychology
University of Washington