Vanessa McIntyre
Kent,WA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Security Guard
Security Services Northwest
Sequim, Washington
02.2024 - Current
- Administered first aid when necessary in accordance with training guidelines.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Enforced safety regulations and monitored access control points.
- Identified potential security risks and recommended corrective actions.
Customer Service Representative
Estes Express
Kent, Washington
07.2019 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Logistics Specialist
Span Alaska
Auburn, Washington
07.2014 - 02.2019
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Implemented strategies to reduce transportation costs while maintaining high service levels.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Utilized software programs to track shipments from origin to destination.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Appointment Scheduler
Estes Express
Auburn, Washington
08.2011 - 07.2014
- Conducted outbound calls to schedule appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Resolved customer complaints in a professional manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- OS&D
- Customer service
Education
GED -
Green River Community College
Auburn, WA01-2014
Skills
- Data entry
- Customer service
- Attention to detail
- Time management
- Record keeping
- Problem solving
- Effective communication
- Office organization
- Multi-line phone proficiency
- Excellent communication skills
- File management
- Independent worker
- 10-key entry
- Strong problem solver
- Incident reporting
- Conflict resolution
Timeline
Security Guard
Security Services Northwest
02.2024 - Current
Customer Service Representative
Estes Express
07.2019 - 01.2024
Logistics Specialist
Span Alaska
07.2014 - 02.2019
Appointment Scheduler
Estes Express
08.2011 - 07.2014
GED -
Green River Community College