Vanessa Medina
San Antonio,TX
Summary
Results-driven banking professional with 13+ years of experience in retail banking, branch operations, sales, leadership, and relationship management. Currently serving as a Branch Relationship Banker at Amegy Bank, building strong client relationships and delivering personalized financial solutions for consumer and business clients. Proven ability to drive sales, lead teams, strengthen customer loyalty, ensure operational excellence, and maintain regulatory compliance while creating exceptional client experience.
Overview
13
13
years of professional experience
Work History
Branch Relationship Banker
Amegy Bank
San Antonio, TX
06.2025 - Current
- Develop strong client relationships by providing personalized financial solutions including deposit products, lending options, and business banking services.
- Partner with mortgage, wealth management, and business banking teams to deliver comprehensive financial solutions.
Business Center Assistant Branch Manager
PNC Bank
Helotes, TX
06.2023 - 06.2025
- Manage service and operational aspects of a Business Center Branch.
- Managing staff and ensuring compliance with regulatory guidelines and adherence to established policies and procedures.
- Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Branch Banker
PNC Bank
San Antonio
10.2021 - 06.2023
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Customer focused by creating customer loyalty, growing customer base and identifying opportunities to improve the customer's financial wellbeing.
Client Experience & Operations Manager II
BBVA Compass Bank
San Antonio
08.2018 - 10.2021
- Manages risk through adherence to all policies and procedures.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
Sales & Service Advisor I & II
BBVA Compass Bank
San Antonio, TX
04.2014 - 08.2018
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Customer focused by creating customer loyalty, growing customer base and identifying opportunities to improve the customer's financial wellbeing.
- Identifies opportunities through meaningful conversations with customers on the teller line.
Branch Teller
BBVA Compass Bank
San Antonio, TX
12.2012 - 04.2014
- Opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or partners.
- Processed customer transactions efficiently while ensuring compliance with banking regulations.
Education
High School Diploma -
Lytle High School
Lytle, TX2008
Skills
- Managing Skills
- Sales Skills
- Customer service oriented
- Communication
- Problem-solving
- Cash Handling
- Telephone Etiquette
Timeline
Branch Relationship Banker
Amegy Bank
06.2025 - Current
Business Center Assistant Branch Manager
PNC Bank
06.2023 - 06.2025
Branch Banker
PNC Bank
10.2021 - 06.2023
Client Experience & Operations Manager II
BBVA Compass Bank
08.2018 - 10.2021
Sales & Service Advisor I & II
BBVA Compass Bank
04.2014 - 08.2018
Branch Teller
BBVA Compass Bank
12.2012 - 04.2014
High School Diploma -
Lytle High School