VANESSA MEJIA
SAUSALITO,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Overview
1
1
Language
12
12
years of professional experience
Work History
Personal Banker
Citigroup Inc.
San Francisco/Marin County, CA
01.2020 - Current
- Assisted over 500 clients in opening and managing personal checking, savings, and investment accounts, contributing to a 20% increase in branch assets
- Maintained strict adherence to federal and state banking regulations, passing all internal audits with zero compliance infractions
- Supervised staff and daily operations for the business while performing managerial duties
- Analyzed client portfolios to recommend savings strategies, boosting overall customer savings balances by an average of 15%
- Head Concierge and Lead Teller for two high volume branches in the San Francisco Bay area, charged with construction and maintenance of KYC files for high net worth, commercial and consumer banking clients.
- Draft and file suspicious activity reports (SARS) pursuant to Bank Secrecy Act requirements and engage support staff for 90 day review requirements.
- Train local branch and management staff on the Firm's KYC policy and procedures, best practices and peer benchmarking in support of the Firm's regulatory consent order managed by the Federal Reserve Bank (FRB).
- Produce and present regular KYC and branch transaction alert metrics for Area Directors, Branch Managers and the Firm's business line AML Oversight Committee (AMLOC).
Manager, Bartender, Server, Waiter
Various Retail Locations
New York, NY
01.2015 - 11.2019
- Provided excellent customer service along with superior bartending skills.
- Grew daily mid-shift clientele 10% month on month, validated by POS receipts.
- Guided the facility through two NJDOE inspections with +80% score in each examination.
- Assisted Ownership and General Management Staff with general ledger and books and records account reconciliation.
- Recruited, trained and managed junior staff members in support of management staff.
Education
Criminal Justice
San Francisco State University
San Francisco, CA11-2026
New York Bartending School
New York, NY02-2015
Skills
- 3 years working under financial crimes regulatory consent orders
- Systems: MS Office, Salesforce, NBS, Eclipse, Avoka, Teleview (Wires), Webview Reporting, One Safe Deposit, NextGen Teller, Outlook, Excel
Languages
Spanish
Full Professional
Timeline
Personal Banker
Citigroup Inc.
01.2020 - Current
Manager, Bartender, Server, Waiter
Various Retail Locations
01.2015 - 11.2019
Criminal Justice
San Francisco State University
New York Bartending School