Nakaia Mays
Pinson
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
Regions Bank
Hoover, AL
09.2024 - Current
- Assisted clients with account openings and loan applications, ensuring compliance with banking regulations.
- Provided personalized financial advice to clients, enhancing customer satisfaction and loyalty.
- Processed transactions efficiently, maintaining accuracy in cash handling and record-keeping.
- Educated customers on digital banking tools, promoting self-service options and improving user experience.
- Identified cross-selling opportunities for banking products, contributing to branch sales goals.
- Resolved customer inquiries and issues promptly, fostering positive relationships and retention rates.
- Collaborated with team members to streamline processes, enhancing overall branch efficiency.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Logistics
Total Quality Logistics (TQL)
Birmingham, AL
01.2024 - 07.2024
- I dispatch and book loads for multiple customers across the country and also find new customers to run loads for and grow my book of business
- Improved delivery times by optimizing logistics and coordinating closely with freight forwarders.
- Double checked travel logistics before movement.
- Coordinated logistics for seamless project executions, minimizing delays or disruptions.
- Streamlined project logistics through efficient resource allocation, task delegation, and scheduling.
- Coordinated efficient transportation logistics for harvested produce, ensuring timely deliveries to distributors.
- Enhanced communication between departments, resulting in improved overall logistics operations.
Sales Representative
Spectrum Communications
Homewood, AL
11.2022 - 12.2023
- I assist customers when it comes down to internet /wifi, cable, and mobile by saving them money while also delivering top quality performance. I also introduce new customers to the spectrum family by assuring them that they are in good hands . This is my first sales job and I’m really enjoying the experience.
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product presentations and demonstrations to educate potential customers.
- Collaborated with marketing team to create targeted promotional campaigns.
- Analyzed customer feedback to enhance service offerings and improve satisfaction.
- Implemented strategic sales initiatives that increased market penetration in competitive areas.
- Utilized CRM systems for tracking leads, managing customer interactions, and reporting sales data.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Vault Processor
Brink's, Incorporated
Irondale, AL
03.2021 - 11.2022
- I was responsible for data analytics and checking in every messenger for new currency to process and making sure it was managed and placed in the correct bank vault .
- Processed and verified cash deposits with high accuracy.
- Operated advanced security systems to ensure asset protection.
- Analyzed discrepancies in transactions, implementing corrective actions promptly.
- Coordinated workflow for efficient sorting and distribution of valuables.
- Developed and maintained detailed records of daily operations for compliance audits.
- Implemented best practices for inventory management to improve turnaround times.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Education
Bachelor's degree - Criminal Justice
Troy University
Troy, AL07.2019
Skills
- Sales , handling money,computers,customer service, data analytics, organizing, (10 years)
- Computer Skills (10 years)
- Data Analysis (3 years)
- Sales (1 year)
- Landscape pictures
- English
- Childcare
- Logistics
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Relationship building and management
- Financial advising
Certification
- Driver's License
- November 2023 to Present
Timeline
Personal Banker
Regions Bank
09.2024 - Current
Logistics
Total Quality Logistics (TQL)
01.2024 - 07.2024
Sales Representative
Spectrum Communications
11.2022 - 12.2023
Vault Processor
Brink's, Incorporated
03.2021 - 11.2022
Bachelor's degree - Criminal Justice
Troy University