Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Vanessa Mendez

Cushing,OK

Summary

Enrolled in a phlebotomy class with 22 successful venipunctures as of August 2024. Fourteen months of experience with at home capillary punctures. I am looking forward to clinicals and being a great addition to any facility. While most of my background is in the restaurant and food business, I am certain that I have learned skills that i can apply in a medical setting as a Phlebotomist. I look forward to learning new skills that will help me advance in my career.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Cushing, OK
04.2023 - Current
  • I successfully completed the ServSafe Food Handler program and earned my ServSafe Food Handler Certificate.
  • Provide ongoing coaching and mentoring to crew members to increase productivity levels.
  • Ensure that all safety protocols are followed during training sessions.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • I plan and delegate group and individual work assignments.
  • I ensure that team members understand and follow food safety guidelines.
  • Provide constructive feedback and one-on-one coaching to employees.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.

Shift Manager

SXTHREE LLC.
Cushing, OK
09.2023 - 01.2024
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Ensured compliance with food safety regulations and quality standards.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Helped employees accomplish tasks during peak periods.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Sales Floor Associate

Walmart
Cushing, OK
04.2021 - 01.2022
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Participated in biweekly staff meetings to discuss new products and promotions, and brainstorm ideas for improvement.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Set up displays and signage for new product launches and seasonal promotions.
  • Provided feedback to management on customer needs and potential product requests.

Education

Phlebotomist Certification - Phlebotomy

Central Technology Center - Drumright
Drumright, OK
08-2024

High School Diploma -

Cushing High School
Cushing, OK
05-2019

Skills

  • Active Listening
  • Policies and Procedures
  • Coaching and Mentoring
  • POS Systems
  • Performance Evaluation
  • Delegating Work
  • Workplace Safety

Certification

  • Phlebotomy Technician Certification (currently enrolled)
  • NHA Certification (impending)
  • Servsafe Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Shift Manager

SXTHREE LLC.
09.2023 - 01.2024

Crew Trainer

McDonald's
04.2023 - Current

Sales Floor Associate

Walmart
04.2021 - 01.2022

Phlebotomist Certification - Phlebotomy

Central Technology Center - Drumright

High School Diploma -

Cushing High School

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