Vanessa Mendoza
Moreno Valley,CA
Summary
Quality Assurance professional with experience in ensuring product excellence and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in quality control processes, problem-solving, and maintaining high standards. Known for reliability and effective communication.
Overview
18
18
years of professional experience
Work History
Quality Assurance Assoc (Sortable)
Walmart Inc.
11.2019 - 07.2023
- Training
- Assist Managers in Assigning roles
- Ensure all tasks are completed
- PIT (Powered Industrial Trucks)
- Inventory Control
- Problem Solve Escalations
- Ensure Product Quality
- Inbound
- Outbound
- Data Analysis
- Innovate Warehouse Processes
- Innovate Warehouse
- Discrepancy
Quality Assurance Associate
SCHNEIDER
05.2017 - 03.2019
- PIT (Powered Industrial Trucks)
- Inventory Control
- Problem Solve Escalations
- Outbound
- Data Analysis
- Innovate Warehouse Processes
Picker/Package Handler
Intellisource Inc
03.2012 - 05.2017
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Picked and packed order items.
- Sorted and organized items in designated areas for easy access.
Retail Cash Wrap Supervisor
MICHAELS ARTS AND CRAFTS
01.2012 - 01.2013
- Implemented new customer service strategies successfully, increasing customer satisfaction by 15% in 6 months
- Responsible for solving customer complaints and providing information regarding products
- Calculate total payments received during a time period, and reconcile with this with total sales
- Compile and maintain non-monetary report and records
Retail Cash Wrap Supervisor
ROSS STORES INC
01.2006 - 01.2010
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Determined layout of store merchandise for visual appeal to consumers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma - Business Technology
Valverde Adult High School
Perris, CA01-2023
Skills
- Bilingual
- Microsoft Office
- Decision-Making
- Conflict Resolution
- Leadership
- Process Innovation
- Teamwork
- Customer Service
- Training New Leaders
- Problem-solving skills
- Detail Oriented
- Warehouse Operations
- Data Analysis
- Cycle counting
- Warehouse operations
- Handheld scanner operation
- Shipping and receiving
- Forklift operation
- Order picking
- RF scanner usage
References
- Garrett Cordova, Quality Assurance Manager, Walmart(951-258-5774)
- Yasir Perez Quality Assurance Manager ,Schneider (951-836-9587)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Assoc (Sortable)
Walmart Inc.
11.2019 - 07.2023
Quality Assurance Associate
SCHNEIDER
05.2017 - 03.2019
Picker/Package Handler
Intellisource Inc
03.2012 - 05.2017
Retail Cash Wrap Supervisor
MICHAELS ARTS AND CRAFTS
01.2012 - 01.2013
Retail Cash Wrap Supervisor
ROSS STORES INC
01.2006 - 01.2010
High School Diploma - Business Technology
Valverde Adult High School
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