Vanessa Mendoza S
Port Orange
Summary
Compassionate healthcare professional with a robust foundation in patient care and customer service, developed through extensive experience in physical therapy environments and as a retail team lead. Expertise in delivering attentive care, assisting with therapeutic treatments, and ensuring patient comfort and understanding throughout their journey. A strong background in customer service is complemented by excellent communication and interpersonal skills in both English and Spanish. Recognized for patience, empathy, and a positive attitude that fosters trust and cooperation, along with a proven ability to learn quickly and adapt to new challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Lead, Home and Kids Department
Kohl's
08.2019 - Current
- Provide exceptional customer service by assisting with inquiries, operating the register, and helping customers on the sales floor to locate products and ensure a positive shopping experience
- Train and supervise new associates, ensuring adherence to company policies and procedures
- Execute departmental projects and maintain optimal presentation of merchandise
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Restock merchandise and manage inventory in the Home & Kids department
- Serve as an OMNI/BOPUS associate, facilitating online orders and Amazon returns
Home Health Aide and Restorative Care
Self-Employed
01.2022 - 12.2024
- Delivered personalized home health and restorative care to clients, enhancing their daily living skills
- Developed and implemented individualized care plans based on client needs and goals
- Provided companionship and support, ensuring clients' comfort and safety
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry and other light housekeeping duties as instructed by client.
Clinical Director and Owner
Fisiosport Margarita
02.2012 - 06.2017
- Company Overview: @fisiosportmgta
- Specialized in orthopedic, trauma-related, and rheumatologic injuries, as well as general physiotherapy for patients ranging from senior adults to adolescents
- Managed a team and delivered high-quality physical therapy services, including Percutaneous Micro Electrolysis
- Provided on-site physical therapy at sporting events and collaborated with local sports organizations
- Developed strong relationships with clients and community organizations to enhance service outreach
- Clinical internship institution for sixth-semester students of the University College of Rehabilitation 'May Hamilton' in the specialty of Orthopedic Manipulative Manual Therapy
- Associated Physical therapy, Paraiso CrossFit, Asana Yoga Center, Ballet de la Mar (Ballet School) and Margarita Futbol Club (Soccer School)
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
Associate Physiotherapist
UCOTI (Insular Orthopedic and Trauma Surgery Unit)
01.2008 - 01.2009
Associate Physical Therapist - Surgical Orthopedic Team. Served as an associate physical therapist within a multidisciplinary team specializing in orthopedic surgery and trauma care, providing rehabilitation support to enhance patient recovery and mobility. Margarita Island-Venezuela.
Home Physiotherapy Care
01.2005 - 01.2008
- Established a successful home physiotherapy business, delivering personalized care to clients
- Developed treatment plans tailored to individual needs, promoting recovery and wellness
Education
No Degree - PTA
Daytona State College
01-2027
Bachelor - Physical Therapy
University College of Rehabilitation "May Hamilton"
Caracas, Vzla.01.2003
Skills
- Vital signs measurement
- Knowledge of medical terminology
- Patient care and support (from physical therapy)
- Communication (Advance in English, fluent in Spanish)
- Customer service and client satisfaction
- Patience and empathy with patients-Customers
- Ability to follow medical instructions/protocols
- Teamwork and collaboration with staff
- Organizational and time management skills
- Humor and positivity to foster a good environment
- Cultural sensitivity
Certification
- Medical Assistant registration, through the credentialing program of “Solidaridad Sin Frontera” for international healthcare professionals.
- Certified Nursing Assistant (CNA), DSC, 03/01/21, 05/31/21 (currently inactive).
- ESOL Program, Daytona State College, 01/01/19, 12/31/19
- International Certification MEP (Percutaneous Microelectrolysis), Mendoza-Argentina, 01/01/13, 12/31/13
- Certificate Program in Neuro-muscle-skeletal, Manual Therapy Certification, Arturo Michelena University, Valencia-Venezuela, 01/01/07, 12/31/08
- Kinesiotape Certification, KT Tape Caracas-Venezuela, 01/01/12, 12/31/12
Timeline
Home Health Aide and Restorative Care
Self-Employed
01.2022 - 12.2024
Team Lead, Home and Kids Department
Kohl's
08.2019 - Current
Clinical Director and Owner
Fisiosport Margarita
02.2012 - 06.2017
Associate Physiotherapist
UCOTI (Insular Orthopedic and Trauma Surgery Unit)
01.2008 - 01.2009
Home Physiotherapy Care
01.2005 - 01.2008
No Degree - PTA
Daytona State College
Bachelor - Physical Therapy
University College of Rehabilitation "May Hamilton"
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