Vanessa Metz
Lawrenceburg,IN
Summary
Detail-oriented professional with expertise in customer service, leadership, and relationship building. Demonstrates strong analytical thinking and effective communication skills. Capable of multitasking and solving problems efficiently. Committed to continuous learning and growth, authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Residential House Cleaner
Self Employed Services
Lawrenceburg, IN
11.2021 - Current
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Prioritized and managed workload to ensure timely completion of cleaning assignments
- Communicated effectively with clients to understand their specific cleaning needs and preferences, and for scheduling purposes
- Responded promptly and professionally to client concerns to enhance satisfaction
- Cultivated positive relationships with clients through friendly service and reliability
- Made sure to maintain confidentiality, privacy, and security of clients' homes or premises
- Assisted in organizing cluttered spaces or storage areas for improved functionality
- Worked independently with minimal supervision while maintaining a high level of productivity
- Trained and mentored new cleaners on best practices and efficient cleaning techniques
- Demonstrated flexibility in accommodating schedule changes or additional cleaning requests from clients
- Maintained financial records accurately
Executive Assistant
Purpose Law Firm
Aurora, IN
11.2023 - 06.2026
- Managed executive calendars, scheduling meetings and appointments efficiently
- Facilitated effective communication between attorneys and clients, ensuring clarity and responsiveness
- Supported executives in decision-making processes by conducting research and presenting findings
- Developed and maintained office procedures, streamlining administrative processes
- Implemented tracking systems for case management, enhancing workflow organization
- Prepared legal documents and correspondence with meticulous attention to detail
- Handled confidential and sensitive information with discretion and tact
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution
- Created a visually appealing and functional website for the law firm to enhance online presence and client engagement.
Accounts Receivable Clerk
Crux Roadboardz Graphics
Hebron, KY
08.2019 - 06.2021
- Creating and sending invoices in Quickbooks
- Entering invoices and bills into Quickbooks
- Reconciled customer accounts to ensure data integrity
- Coordinated with sales teams to resolve billing discrepancies
- Cultivated relationships with key clients to ensure timely payments and enhance customer satisfaction
- Engaged with customers to discuss late payments, improving account recovery processes
- Managed phone communications by directing calls and addressing inquiries, ensuring efficient communication flow among departments
- Created deposit slips for bank transactions
- Assisted in transporting funds to the bank
- Performed data entry tasks within the project management system to maintain up-to-date project information
- Generated packing slips and shipping labels to ensure accurate fulfillment
- Managed social media accounts by creating and scheduling posts, collaborated on monthly newsletters and blog content, and supported audience engagement through regular updates
Sales Associate
Vans
Monroe, OH
05.2019 - 10.2019
- Engaged customers to identify needs and up-sell merchandise, enhancing overall shopping experience
- Assisted customers in selecting the right shoe size and style for comfort and fit
- Use iPad to order and look up items for customers online
- Assisted customers in selecting purchases that boosted confidence and personal style
- Cultivated strong customer relationships to enhance brand loyalty and engagement
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment
- Organized racks and shelves to enhance store visual appeal, attract customers, and showcase merchandise
Bartender, Social Media Team
VFW Duwel Post
Harrison, OH
04.2018 - 11.2018
- Developed and implemented weekly specials that increased customer interest and boosted sales
- Provided exceptional customer experiences by building rapport and addressing individual preferences effectively
- Managed Facebook page by creating engaging posts about events and promoting discounts
- Oversaw inventory management to ensure optimal stock levels and availability of bar products
- Maintained cleanliness and organization of the bar area to meet health and safety standards consistently
- Arranged bar equipment and dismantled setups, ensuring efficient transitions between events
- Assisted in setting up cash registers and conducting audits for accurate financial tracking. Closed down the register and closed out transactions at the end of the night
- Facilitated financial disbursements to bands and distributors to maintain strong business relationships
Server
Chandler's Burger Bistro
Harrison, OH
12.2016 - 11.2018
- Delivered exceptional customer service in fast-paced dining environment
- Delivered exceptional customer service in a fast-paced dining environment
- Managed multiple tables efficiently, ensuring timely order processing and delivery
- Processed customer orders through POS system to ensure accurate transaction handling
- Resolved customer complaints swiftly, promoting positive dining experiences and loyalty
- Collaborated with team members to achieve daily goals
- Performed store opening and closing tasks to ensure smooth daily operations
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards
Cashier
Green Acres Canoe Rental
Harrison, OH
04.2018 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Trained new staff on cash handling procedures and customer service standards
- Resolved customer inquiries and complaints with professionalism and empathy
- Worked a flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front of the store
- Assisted customers in selecting canoe rentals and provided safety equipment information
Cashier/cook/management
Country Store Café
West Harrison, IN
09.2011 - 03.2016
- Greeted customers entering the store and responded promptly to customer needs, taking their order and fulfilling it
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts
- Performed cash drawer reconciliations at beginning and end of shifts to maintain financial integrity
- Assisted in training new cashiers on operational procedures and customer interaction techniques
- Developed strong relationships with customers to encourage repeat business and improve satisfaction
- Created employee schedules to enhance workflow and align with operational needs
- Managed opening and closing procedures for the store, maintaining safety and organization
- Monitored inventory levels and communicated restock needs to management effectively
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged, and displayed merchandise
Nanny
Pat and Sherry Muck
Ft. Mitchell, KY
09.2009 - 09.2012
- Maintained a safe and nurturing environment for the children through proactive supervision and engagement
- Transport children to and from school and afterschool activities and appointments
- Managed daily schedules, ensuring timely completion of educational and recreational tasks and doctors appointments
- Communicated effectively with parents regarding children's progress, needs, and any concerns
- Provided personalized tutoring sessions to enhance children's understanding and academic performance
- Prepared meals and snacks for children
- Performed light housekeeping and ran errands to ensure cleanliness and organization in home
Education
No Degree - Psychology
Cincinnati State Community College
Cincinnati, OH12.2018
No Degree - General Studies
Northern Kentucky University
Highland Heights, KY05.2010
High School Diploma -
Franklin County High School
Brookville, IN01.2009
Skills
- Food Production/ Meal preparation
- Organizational skills
- General Ledger Reconciliation/Bookkeeping
- Accounting software - QuickBooks
- Accounts Payable/Receivable
- Microsoft Office, Outlook, Word, and Excel
- Office Management/Team Leadership
- Childcare/CPR Certified
- Customer service/Relationship building
- Bartending
- Decision-making/Task delegation
- Staff training and development
- Complex Problem-solving
- Documentation and reporting/Data entry
- Project management/Goal setting
Timeline
Executive Assistant
Purpose Law Firm
11.2023 - 06.2026
Residential House Cleaner
Self Employed Services
11.2021 - Current
Accounts Receivable Clerk
Crux Roadboardz Graphics
08.2019 - 06.2021
Sales Associate
Vans
05.2019 - 10.2019
Bartender, Social Media Team
VFW Duwel Post
04.2018 - 11.2018
Cashier
Green Acres Canoe Rental
04.2018 - 09.2018
Server
Chandler's Burger Bistro
12.2016 - 11.2018
Cashier/cook/management
Country Store Café
09.2011 - 03.2016
Nanny
Pat and Sherry Muck
09.2009 - 09.2012
No Degree - Psychology
Cincinnati State Community College
No Degree - General Studies
Northern Kentucky University
High School Diploma -
Franklin County High School