Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Meza

Clute,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Timekeeper

BrandSafway
07.2023 - Current
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Assistant Store Manager

Extra Space Storage
08.2021 - 05.2023
  • Assisted in continuous development of effective store associates to achieve desired sales and results
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Reviewed files, recordings and other documents to obtain information to respond to requests
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Used technology resources to assist customers in locating and selecting items
  • Met merchandise processing standards and maintained organized and accessible work area.

Cashier Team Lead

Academy Sports + Outdoors
06.2018 - 06.2021
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Performed merchandising and signage updates during weekly and seasonal promotional changes
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Prepared cash deposits and balanced store safe for opening and closing of business
  • Processed refunds for worn damaged and broken merchandise
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Stocker Associate

Kroger
05.2017 - 02.2018
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities
  • Assisted customers by locating items and loading heavy purchases in vehicles
  • Replenished items to maintain stock availability.

Education

Associate degree - Applied Science- Office Administration Management Specialty

Brazosport College
Lake Jackson, TX
05.2023

High School Diploma - undefined

Brazoswood High School
Clute, TX
05.2018

Skills

  • Documentation and Reporting
  • Assignment Delegation
  • Shift Scheduling
  • Problem-Solving
  • Time Management
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Microsoft software skills
  • Excel
  • Word Processing
  • Bank Deposits
  • Multitasking and Prioritization
  • Report Writing
  • Customer Experience
  • Trained in ADP Workforce Now
  • Paperwork Processing
  • Termination Processing
  • Office Operations
  • Tracking Leave
  • Credit Card Transaction Processing
  • Document Retrieval
  • Business Correspondence
  • Appointment Setting
  • Employee Timesheet Processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Timekeeper

BrandSafway
07.2023 - Current

Assistant Store Manager

Extra Space Storage
08.2021 - 05.2023

Cashier Team Lead

Academy Sports + Outdoors
06.2018 - 06.2021

Stocker Associate

Kroger
05.2017 - 02.2018

Associate degree - Applied Science- Office Administration Management Specialty

Brazosport College

High School Diploma - undefined

Brazoswood High School

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Vanessa Meza