Vanessa Michaelsen
San Jose,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Fundraising Lead
QuickSilver Swimming Club
01.2021 - Current
- Responsible for attaining sponsorships for QSS's Annual Giving Campaign, Swim-A-Thon, Speedo Far Westerns Championship Meet
- Mobilized membership to reach out for support/donations from surrounding communities
- Developed and implemented marketing campaigns targeting donors.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
Processing
Making Waves USA
09.2021 - 08.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
Fundraising Lead
Santa Clara Swim Club
10.2018 - 12.2020
- Responsible for attaining sponsorships for Annual International Swim Meet
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
Swim Team President
Los Gatos Swim & Racquet Club
04.2016 - 08.2020
- Assisted Head Coach with administrative aspects of team
- Communicated with parents and answered questions related to team, meets, and team events
- Assisted with coordinating and running special events and competitions
- Coordinated Swim meets for over 200 swimmers and 100 parent volunteers (including managing snack shack, timers, ribbons, Stroke/Turn Judges, Announcers,
- Computer/Results, Big/little buddy program
- Board member and Secretary for Valley Aquatic League
Fundraising Coordinator
Carlton Home and School Club
10.2015 - 06.2019
- Led and organized school’s annual spring fundraiser
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets
Resource Specialist Teacher
Union School District
08.2012 - 02.2015
- Delivered effective and differentiated classroom instruction to range of neurodiverse middle school students.
- Developed effective classroom management strategies and behavioral support plans
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Education
Level I Mild/Moderate SPED - Special Education
California State University
Monterey, CA2006
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI06.2002
Skills
- Report Development
- Office Operations
- Raising Capital
- Press Releases
- Product and Service Sales
- Customer Assistance
- Credit and Debt Card Processing
- MS Office Proficiency
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Calm and Professional Under Pressure
Timeline
Processing
Making Waves USA
09.2021 - 08.2022
Fundraising Lead
QuickSilver Swimming Club
01.2021 - Current
Fundraising Lead
Santa Clara Swim Club
10.2018 - 12.2020
Swim Team President
Los Gatos Swim & Racquet Club
04.2016 - 08.2020
Fundraising Coordinator
Carlton Home and School Club
10.2015 - 06.2019
Resource Specialist Teacher
Union School District
08.2012 - 02.2015
Level I Mild/Moderate SPED - Special Education
California State University
Bachelor of Arts - Psychology
University of Hawaii At Manoa
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