VANESSA MILLER
Laveen,AZ
Summary
Results-driven insurance professional dedicated to solving large-scale challenges through collaboration, leadership, innovation, and implementation tactics while leveraging the knowledge gained from MBA courses in statistics for manager decision-making, and Information communication and technology to protect our customers and company.
Overview
6
6
years of professional experience
Work History
Special Investigator
National General Insurance Compnany
08.2021 - Current
- Determined the scope, timing, and direction of investigations
- Enhanced case resolution efficiency by 20% by conducting thorough investigations and analyzing evidence in a timely manner.
- Mitigated losses on claims by detecting and reporting fraudulent claims activity, saving the company over 2 million dollars in 2023.
- Synthesized data into meaningful conclusions and made recommendations to cross-functional teams
- Boosted organizational reputation by maintaining strict confidentiality throughout all investigations.
- Prepared reports that detail investigation findings and made necessary referrals to local and state fraud bureaus
Represented Litigation Bodily Injury Adjuster
Allstate Insurance Company
02.2019 - 08.2021
- Directed claims negotiations within the allowable limit of $100,000 and supported successful litigations for advanced issues
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Adjusted reserves and provided reserve recommendations to ensure that reserve activities were consistent with corporate policies
- Reduced claim processing time by effectively managing a caseload of personal injury claims.
- Streamlined claim investigations with thorough reviews of medical records, police reports, and witness statements.
- Collaborated with legal counsel to prepare cases for trial, ensuring well-prepared defense strategies.
- Improved departmental efficiency by mentoring new adjusters on best practices and procedures.
Liability Claims Adjuster
Allstate Insurance Company
02.2018 - 02.2019
- Evaluated degree of liability exposure through investigation tactics
- Conducted interviews and recorded statements with insureds, claimants and witnesses to facilitate fair claims investigations
- Recorded all communication and claims activities in claims management database
- Adjusted reserves and provided reserve recommendations to ensure that reserve activities were consistent with corporate policies
- Participated in discussion at claim committee meetings
- Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis.
Education
MBA - Global Business Administration
Northern Arizona University
Flagstaff, AZ08.2024
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2017
Skills
- Risk Assessment
- Fraud Detection
- Investigative Research
- Analytics
- Strategic Planning
- Written and Interpersonal commutation
- Learning Agility
- Cross functional relationship management
- Attention to Detail
Timeline
Special Investigator
National General Insurance Compnany
08.2021 - Current
Represented Litigation Bodily Injury Adjuster
Allstate Insurance Company
02.2019 - 08.2021
Liability Claims Adjuster
Allstate Insurance Company
02.2018 - 02.2019
MBA - Global Business Administration
Northern Arizona University
Bachelor of Science - Criminal Justice
Northern Arizona University
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