Vanessa Miranda
Woodland,CA
Summary
Detail-oriented Financial Aid Administrator with over 10 years of experience in higher education administration, student support, and financial aid processing. Expertise in Title IV regulations, FAFSA assistance, loan processing, and compliance procedures. Recognized for strong customer service, problem-solving, and cross-departmental collaboration. Bilingual in English and Spanish with a proven ability to manage high-volume caseloads while maintaining accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Financial Aid Administrator
Unitek College
12.2020 - 02.2026
- Guide students and families through funding options, including grants, loans, and scholarships.
- Assist with FAFSA and loan applications; verify eligibility and package financial aid awards.
- Run NSLDS reports and ensure compliance with federal and state regulations.
- Manage a portfolio of students, resolve issues, processing documents, and handling appeals.
- Exercise professional judgment for special circumstances.
- Collaborate with campus departments, attend training, and support college events.
Benefits Specialist / Insurance Support Associate
Wraith Scarlett & Randolph
03.2017 - 11.2018
- Process benefit enrollments, terminations, and plan changes requested by employers.
- Manage all open enrollment activities including packets, bindings, and data updates.
- Utilize Applied Epic and Ease Central to maintain accurate client records.
Dental Front Desk Receptionist
Yolo Dental Practice
10.2015 - 05.2017
- Served as first point of contact for patients in person and via multi-line phone system.
- Scheduled new patient visits, treatment appointments, and recall visits.
- Verified insurance eligibility and created treatment plans using Dentrix.
- Conducted appointment confirmations and follow-up calls for pending treatments.
Financial Aid Advisor
Universal Technical Institute
06.2012 - 01.2014
- Acted as liaison between students and college departments to ensure smooth enrollment.
- Collected and processed required documentation for financial aid eligibility.
- Counseled students on financial aid programs; prepared and packaged awards.
- Met and exceeded daily outbound contact goals and maintained accurate case notes.
- Conducted workshops for students, parents, and community members.
- Ensured proper scanning, storage, and tracking of financial aid documentation.
- Ensured timely financial aid disbursement for justified students.
- Gained in-depth knowledge of federal/state aid programs and Return to Title IV calculations.
Administrative Assistant
St. John’s Retirement Village
08.2010 - 06.2012
- Served as front-desk receptionist and first point of contact for calls and visitors.
- Posted tenant rent payments, reconciled monthly receipts, and maintained financial records.
- Managed appointment scheduling and meeting minutes for the Administrator and Marketing Manager.
- Assisted various departments and supported marketing efforts.
- Received an appreciation letter for excellent support and accurate meeting minutes.
- Recognized for strong customer service and teamwork.
Education
High School Diploma -
Woodland High School
Woodland, CA06.2010
Skills
Financial Aid Processing (FAFSA, NSLDS, Title IV Compliance)
Customer Service & Student Support
Multi-Line Phone Systems
Microsoft Office Suite: Outlook, Excel & Word
Campus Nexus (CVUE)
WebClient
Records Management & Data Entry
Problem-Solving & Multi-Tasking
Bilingual: English & Spanish
Applied Epic, Ease Central, Dentrix
Timeline
Financial Aid Administrator
Unitek College
12.2020 - 02.2026
Benefits Specialist / Insurance Support Associate
Wraith Scarlett & Randolph
03.2017 - 11.2018
Dental Front Desk Receptionist
Yolo Dental Practice
10.2015 - 05.2017
Financial Aid Advisor
Universal Technical Institute
06.2012 - 01.2014
Administrative Assistant
St. John’s Retirement Village
08.2010 - 06.2012
High School Diploma -
Woodland High School