VANESSA MITCHELL
The Bronx,NY
Summary
Dynamic professional with extensive experience in managing community coordination and training. Skilled in problem-solving and customer service. Committed to fostering and creating partnerships that enhance community resources and support diverse populations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Coordinator
Department of Social Services
New York, USA
05.2022 - Current
- Manage a portfolio of community-based organizations working with low-income New Yorkers.
- Serve as a primary point of contact at DSS for each partner organization within the portfolio.
- Share new information, and respond to requests for information about HRA programs, benefits, services, policies, and procedures.
- Coordinates regular training sessions for partner agency staff and community-based organizations.
- Help with case resolution, track complex and sensitive case inquiries submitted by community-based organizations, ensuring timely investigation and resolutions.
- Represent DSS/HRA at outreach events throughout the city.
Community Resource Network Technical Assistance Coordinator
Public Health Solutions
New York, USA
05.2020 - 04.2022
- Implement and collaborate with partners to participate in a closed-loop referral system and care coordination.
- Represent Public Health Solutions (PHS) in meetings and forums.
- Work with 8 PHS teams and 40 external partners to consistently provide support and training.
- Data collection, reporting, analysis, outreach methods, and capacity, and identify gaps in services.
- Service as the primary liaison and technical support to internal programs and external partners.
- Program planning and facilitate meetings for grantees.
COVID19-Project Coordinator
Public Health Solutions
New York, USA
05.2020 - 04.2022
- Trained and supported over 40 caseworkers and 2 staff members.
- Generated reports and analyzed data to identify potential partnerships and best practices.
- Researched, identified, and conducted outreach to potential community-based organizations.
- Managed the Public Health Solutions (PHS) Find Service hotline, Unite Us referral platform, and Now Pow referrals from Health and Hospital Community Health Workers.
- Supervised one Community Resource Network Specialist, ensured targets were on track, and reviewed weekly goals.
Associate Director
Single Stop USA
New York, USA
07.2016 - 02.2020
- Co-lead the new partner launch course to implement Single Stop’s program model and technology.
- Conducted onboarding, public benefit, and technology trainings for external partners.
- Provide case management, technology training, and advocacy assistance, as well as troubleshooting assistance.
- Collaborate with business development and wrap-around service teams to identify services and challenges.
Relationship Manager
Single Stop USA
New York, USA
07.2016 - 02.2020
- Facilitated program launches and delivery of strategic planning sessions.
- Oversaw an existing network of 50 CBO partners and provided excellent customer service to over 120 caseworkers.
- Managed 18 CBO contacts, and participated in annual contract renewals.
- Collaborated with the New York City Department of Social Services, Health and Hospitals, and stakeholders.
Training and Support Specialist
Single Stop USA
New York, USA
07.2016 - 02.2020
- Implemented Single Stop technology and created training for partner community-based organizations.
- Trained over 120 caseworkers on NYC tools: Access HRA, Access NYC, Access HRA Mobile App, and Paperless Office System (POS).
- Acted as a liaison between CBO partners and the NYC Department of Social Services to address technical problems and case-specific issues.
- Ensure contract targets are on track, hosting, and leading quarterly meetings with partners.
Project Manager, Management Services Department
Center for Urban Community Services
New York, USA
01.2014 - 06.2016
- Maintained an updated protocol for 50 Single Stop partners on the quality assurance of the Paperless Office System (POS) applications and Access HRA.
- Managed and evaluated Single Stop partners' data and performance.
- Advocated on behalf of CBOs while building partnerships with the Human Resource Administration (HRA) and stakeholders.
- Conducted training sessions and developed workshops to support the use of POS and Access HRA.
Training Coordinator, Management Services Department
Center for Urban Community Services
New York, USA
01.2014 - 06.2016
- Provided and coordinated SNAP trainings to 44 Community-Based Organizations (CBOs).
- Created and designed training and workshop materials.
- Monitored the quality of SNAP applications and an 80% acceptance rate for 44 CBOs.
Training Coordinator, Benefits Access Department
Metropolitan Council on Jewish Poverty
New York, USA
02.2009 - 12.2013
- Provided and coordinated SNAP and Medicaid training to 50 community-based organizations (CBO).
- Supervised a staff of three in developing various training programs, organizational skills, and advocacy methods.
- Managed and supported the SNAP Recertification Program and hotline.
- Monitored the quality of SNAP and Medicaid applications, and provided best practices.
Benefit Enroller, Benefits Access Department
Metropolitan Council on Jewish Poverty
New York, USA
02.2009 - 12.2013
- Submitted SNAP and Medicaid applications utilizing the Paperless Office System (POS).
- Facilitator/enroller at five different CBOs throughout New York City.
- Advocated on behalf of clients SNAP and Medicaid applications.
Education
Masters - Social Work
Silberman School of Social Work, Hunter College
New York, NY06.2018
B.A. - Community Studies, Education
University of California, Santa Cruz
Santa Cruz, CA12.2008
Skills
- Fluent in Spanish
- Supervisory abilities
- Training & Development
- Project implementation
- Proactive
- Public speaking
- Partnership development
- Stakeholder collaboration
- Customer service
- Problem solving
- Adaptability
- Team collaboration
Technology Skills
- Welfare Management System (WMS)
- Paperless Office System (POS)
- ACCESS HRA Suite
- Power Bi
- Unit Us platform
- Salesforce
- NowPow
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint)
Certification
- Global Social Work and Practice with Immigration and Refugees Field of Practice, 9/2020
- Human Services Management Certificate, 9/2020
Timeline
Community Coordinator
Department of Social Services
05.2022 - Current
Community Resource Network Technical Assistance Coordinator
Public Health Solutions
05.2020 - 04.2022
COVID19-Project Coordinator
Public Health Solutions
05.2020 - 04.2022
Associate Director
Single Stop USA
07.2016 - 02.2020
Relationship Manager
Single Stop USA
07.2016 - 02.2020
Training and Support Specialist
Single Stop USA
07.2016 - 02.2020
Project Manager, Management Services Department
Center for Urban Community Services
01.2014 - 06.2016
Training Coordinator, Management Services Department
Center for Urban Community Services
01.2014 - 06.2016
Training Coordinator, Benefits Access Department
Metropolitan Council on Jewish Poverty
02.2009 - 12.2013
Benefit Enroller, Benefits Access Department
Metropolitan Council on Jewish Poverty
02.2009 - 12.2013
Masters - Social Work
Silberman School of Social Work, Hunter College
B.A. - Community Studies, Education
University of California, Santa Cruz