Vanessa M. Mefferd
Seattle,WA
Summary
A solid, well-trained professional, with over 30 years of sales, operations and business development experience gained in Hospitality, Food Service, Promotions and Real Estate environments.
A proven performer and excellent team player with a reputation for hard work, dedication and outstanding performance.
A motivated individual with experience in customer service and sales, skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
Customer Service Sales Representative
Addy's Pet Shop
03.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Private Dining Room Captain/Dining Room Server/Cocktail Server
The Metropolitan Grill
09.2011 - Current
- Lead the private dining room staff in large party functions
- High quality food and beverage service
- Working with a diverse clientele and service team
- Knowledge of both guest and management needs, anticipating last minute changes and expectations
Manager/Server
Tilikum Place Café
10.2008 - 09.2011
- General Manager, over see all of the main functions of the front of the house
- Trainer, Dining room server, bartender
Sales Agent
Titan Real Estate
05.2005 - 06.2011
- Recruited as an independent residential and vacant land sales agent to generate prospects and close deals
- Agent of the month twice in 2006
- Relocation certified, CBA certified and a member of Titan Silver Team
Promotion Director / Office Manager
Sail Northwest
01.1999 - 01.2001
- Recruited to create and maintain effective marketing and advertising initiatives, as well as industry trade and promotional events
Restaurant Service Professional
Chandler's Lake Union. Duke's Lake Union
06.1998 - 05.2005
Independent Promoter
Pacific Satellite Connection & Titan Sports
01.1997 - 01.1999
Education
Public Relations Program -
Solano Community College
Marketing Program -
Arizona State University
Certified Real Estate Practices & Sales -
Coldwell Banker
Real Estate Fundamentals -
Rockwell Real Estate School
Licensing Real Estate Salesperson - Relocation
State of Washington
Skills
- MS Word
- Excel
- Outlook
- Lightspeed Retail
Timeline
Customer Service Sales Representative
Addy's Pet Shop
03.2023 - Current
Private Dining Room Captain/Dining Room Server/Cocktail Server
The Metropolitan Grill
09.2011 - Current
Manager/Server
Tilikum Place Café
10.2008 - 09.2011
Sales Agent
Titan Real Estate
05.2005 - 06.2011
Promotion Director / Office Manager
Sail Northwest
01.1999 - 01.2001
Restaurant Service Professional
Chandler's Lake Union. Duke's Lake Union
06.1998 - 05.2005
Independent Promoter
Pacific Satellite Connection & Titan Sports
01.1997 - 01.1999
Marketing Program -
Arizona State University
Certified Real Estate Practices & Sales -
Coldwell Banker
Real Estate Fundamentals -
Rockwell Real Estate School
Licensing Real Estate Salesperson - Relocation
State of Washington
Public Relations Program -
Solano Community College
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