Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tiana Matthews

Tiana Matthews

Miami,FL

Summary

I'm Tiana Matthews, a multi-talented gen z'er seeking opportunities to fall in love with the work I do. Looking for an organization to invest in a quiet but quick young professional who works hard, learns fast, and executes with efficiency. My strengths include quickly triaging obstacles and demonstrating excellent customer service.

Multi-talented professional with the work ethic of a boomer, creativity of a gen z'er and the passion of a mom!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead

Teleperformance: Bank of America: Fraud Department
05.2023 - 01.2024

Customer Service Agent

Teleperformance: Bank of America: Fraud Department
02.2023 - 05.2023
  • Led and motivated a cohort of customer service representatives in training
  • Trained, coached and managed employee performance
  • Monitored and evaluated customer interactions ensuring adherence to service standards
  • Troubleshoot escalated customer issues, complaints or complex inquiries, demonstrating strong problem-solving skills and ensuring a satisfactory resolution
  • Provided quality customer support to Bank of America clients
  • Managed high call volumes with ease and poise

Social Media Coordinator

Best Buddies International
03.2020 - 11.2020
  • Managed social platforms for Best Buddies in Florida
  • Worked with seven area offices to collect, create and streamline social content

Beauty Consultant

Target
01.2018 - 12.2019
  • Provided excellent customer service to guests seeking beauty needs
  • Consistently exceeded sales goals

Front Desk Receptionist

Cosmix School of Make-up Artistry
10.2017 - 01.2018
  • Greeted customers and students ensuring a quality first impression
  • Managed in-bound calls and product sales in a fast-paced environment

Education

Phlebotomy Technician - Certificate of Completion

Broward College
04.2022

Make-up Artistry Certificate - Certificate of Completion

Cosmix School of Makeup Artistry
10.2017

High School Diploma -

South Plantation High School
05.2017

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Schedule Management
  • Complaint resolution

Certification

  • First Aid Certified
  • AED Certified
  • BLS and CPR Certified

Timeline

Team Lead

Teleperformance: Bank of America: Fraud Department
05.2023 - 01.2024

Customer Service Agent

Teleperformance: Bank of America: Fraud Department
02.2023 - 05.2023

Social Media Coordinator

Best Buddies International
03.2020 - 11.2020

Beauty Consultant

Target
01.2018 - 12.2019

Front Desk Receptionist

Cosmix School of Make-up Artistry
10.2017 - 01.2018

Phlebotomy Technician - Certificate of Completion

Broward College

Make-up Artistry Certificate - Certificate of Completion

Cosmix School of Makeup Artistry

High School Diploma -

South Plantation High School
Tiana Matthews